IT Systems Administrator

Nest Health, P.C.

Job Overview

Location

New Orleans, Louisiana

Job Type

Full-time

Full Job Description

📋 Description

• Who is Nest Health?
• As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families.
• What does it mean to be a part of a startup?
• Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations.
• WHAT YOU'LL OWN
• **THIS IS A HYBRID ROLE*** Must reside in New Orleans, Louisiana
• You'll own the end-user experience for Nest's Louisiana footprint.
• WHAT YOU'LL WORK ON
• Microsoft 365, Entra ID, Intune, Windows/macOS/iOS, modern RMM (NinjaOne), a Notion knowledge base, Slack-based intake, and governed AI running within Nest's "traffic light" AI policy.
• WHAT YOU'LL BRING
• · Contagious enthusiasm.
• · Deep end-user IT operations experience.
• · An automation reflex.
• · Comfort on the ground and over the wire.
• · Security fluency at the endpoint.
• · Solid fundamentals: endpoint management, networking, and IT operations best practices, plus experience supporting hybrid and distributed teams.

🎯 Requirements

• 5–7 years in internal, customer-facing IT operations (healthcare strongly preferred).
• 3+ years hands-on with help desk and RMM tooling.
• 2+ years system administration with Microsoft 365 and Entra ID, Intune, and Windows/macOS/iOS support.
• Scripting/automation (PowerShell, Power Automate, or similar) used to scale a growing end-user environment, plus hands-on experience with governed AI and AI-assisted support workflows.
• Resides in the New Orleans metro (Orleans / Jefferson Parish) and can be on-site at the New Orleans office at least weekly.
• Strong customer-service orientation; solid grasp of endpoint management, networking fundamentals, and IT ops best practices; experience supporting distributed teams.
• Bachelors in IT, CS, Information Systems; or equivalent experience.

🏖️ Benefits

• Competitive salary.
• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.

Skills & Technologies

iOS

Remote

Degree Required

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Nest Health, P.C.

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About Nest Health, P.C.

Nest Health, P.C. operates primary-care clinics and pediatric practices in Houston and Dallas, Texas. The company offers same-day appointments, in-house labs, and 24/7 messaging with care teams. Services include family medicine, pediatrics, behavioral health, and chronic-disease management. Patients pay a monthly membership fee instead of traditional insurance copays, aiming for transparent pricing and longer appointment times. Physicians use an electronic health record system integrated with patient portals, and the company provides home visits and telehealth options for select services.

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