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This position was posted on June 21, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Los Angeles Office
Job Type
Full-time
Category
Product Management
Date Posted
June 21, 2026
Full Job Description
đź“‹ Description
- • Provide first-line technical support for Windows and macOS devices, resolving hardware, software, and connectivity issues in an onsite environment.
- • Manage endpoint enrollment, configuration, and policy assignments using Microsoft Intune, JAMF Pro, and NinjaOne for all company devices.
- • Execute onboarding and offboarding procedures including device provisioning, standard configuration application, and equipment preparation for new hires and departing employees.
- • Perform routine patch management and OS updates across managed endpoints, escalating failures to senior IT staff as required.
- • Maintain accurate hardware inventory and asset tracking records using established systems and protocols.
- • Create, modify, and deactivate user accounts in OKTA, Microsoft Entra ID, M365, and Google Workspace following least-privilege access guidelines.
- • Assign licenses, group memberships, and application permissions while ensuring compliance with IT access control procedures.
- • Assist users with MFA enrollment via OKTA Verify and Microsoft Authenticator, and troubleshoot authentication failures.
- • Monitor security dashboards including CrowdStrike Falcon and Microsoft Defender for Endpoint, escalating alerts per incident response procedures.
- • Support vulnerability remediation by applying patches and configurations as directed by senior engineers.
- • Assist with phishing report triage and basic incident response tasks under direct supervision.
- • Enforce endpoint security policies including disk encryption, screen lock settings, and approved software standards.
- • Perform basic administrative tasks in Azure and AWS under senior engineer guidance, such as user access management, resource tagging, and storage configuration.
- • Monitor system alerts from Azure Security Center, Defender for Cloud, and GuardDuty, escalating anomalies to senior staff.
- • Assist with provisioning and decommissioning Cloud PCs (Windows 365) and virtual machines.
- • Support M365 administration including Exchange Online mailboxes, Teams settings, SharePoint permissions, and license assignments.
- • Run and maintain existing PowerShell and Bash scripts for routine tasks such as user reporting, software deployment, and compliance checks.
- • Document runbook steps and update knowledge base articles to improve team efficiency and knowledge sharing.
- • Learn and apply basic scripting modifications under supervision to contribute to automation improvements over time.
- • Provide first-line support for AI tools including Claude for Work and MCP integrations, assisting with access provisioning and usage guidance.
- • Log and track AI tool incidents and usage questions, escalating technical issues to the senior AI systems engineer.
- • Maintain the AI tool registry by updating records for deployed agents, plugins, and integrations.
- • Conduct quarterly lifecycle reviews of all deployed Claude agents, skills, and plugins — retiring outdated tools, updating system prompts, and re-vetting integrations after major platform changes.
- • Achieve system uptime of ≥95%, ensure RTO/RPO ≤24 hours, maintain ≥95% vulnerability patching rate, and ensure ≥90% documentation completeness.
- • Ensure 100% accuracy in onboarding and offboarding processes with zero access control violations.
- • Resolve AI tool incidents within 48 hours and maintain clear communication with all departments as the primary IT support contact.
- • Work five days per week onsite at the Los Angeles office with no remote work option.
🎯 Requirements
- • 1–2 years of experience in IT support, service desk, help desk, or junior systems administration
- • Familiarity with Windows and macOS operating environments and productivity tools (M365, Google Workspace)
- • Basic understanding of user account management in Active Directory, Entra ID, or OKTA
- • Exposure to endpoint management tools such as Intune, JAMF, or similar MDM platforms
- • Foundational knowledge of networking concepts: DNS, DHCP, VLANs, Wi-Fi, and VPN
- • Basic scripting familiarity with PowerShell or Bash (able to run and modify existing scripts)
🏖️ Benefits
- • Comprehensive Health Coverage: Medical, dental, and vision insurance plans
- • 401(k) with Company Match: Retirement savings program with employer contribution
- • Equity Purchase Option: Opportunity to participate in Fuel Cycle’s long-term success
- • Generous Time Off: 15 vacation days, 7 sick days, 12 company holidays, and 4 floating holidays/recharge days per year
- • Monthly Internet & Phone Stipend: Financial support for remote work setup
- • Wellness & Lifestyle Perks: Access to Rightway, Headspace, Peloton, and other wellness tools
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Fuel Cycle Inc.
Fuel Cycle Inc. provides an online market research and insights platform that aggregates customer feedback, quantitative data and qualitative discussion for global brands. The SaaS solution combines communities, panels, surveys, video interviews and analytics to help product, marketing and CX teams test concepts, track brand health and prioritize features. Founded in 2009 and headquartered in Los Angeles, the company serves Fortune 500 clients across technology, financial services, media and consumer goods sectors, enabling faster, iterative decision-making through continuous consumer insight.
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