IT Systems Generalist

Coder Technologies Inc.

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary point of contact for employee IT support via Slack and internal ticketing systems, responding to technical issues and ensuring timely resolution
• Manage end-to-end user onboarding and offboarding processes, including provisioning and deprovisioning accounts through Okta and managing software licenses via SaaS administration tools
• Administer and maintain core business applications including Google Workspace, Slack, Zoom, 1Password, and other critical SaaS platforms to ensure seamless daily operations
• Oversee macOS device lifecycle management: procure, configure, deploy, and track company-issued hardware using Jamf for inventory and compliance
• Implement and uphold security protocols for SOC 2 and GDPR compliance, including access control reviews, audit preparation, and data handling procedures
• Proactively identify inefficiencies in IT workflows and recommend scalable solutions for tools, processes, or automation to support company growth
• Maintain and contribute to internal documentation and knowledge bases to enhance self-service capabilities and reduce repetitive support requests
• Collaborate with the broader IT team to align IT operations with organizational goals, particularly around security, compliance, and user experience
• Assist in auditing system access logs, validating user permissions, and ensuring adherence to least-privilege principles across all platforms
• Support the scaling of IT infrastructure by evaluating new technologies, standardizing configurations, and optimizing deployment pipelines for new hires
• Participate in incident response and resolution for system outages, access failures, or security alerts related to IT systems and user accounts
• Ensure all IT assets are properly labeled, recorded, and reconciled within asset management systems to maintain accurate inventory records
• Act as a bridge between technical systems and non-technical employees, translating complex IT concepts into clear, actionable guidance
• Stay current on best practices in IT operations, cybersecurity, and SaaS management to continuously improve service delivery
• Contribute to the development of standardized operating procedures for IT support, device management, and compliance-related tasks

🎯 Requirements

• 2-4 years of experience in IT support or systems administration
• Proficient with Okta, Google Workspace, Slack, Zoom, and Apple device management (Jamf preferred)
• Comfortable working independently in a remote environment and prioritizing multiple IT tasks
• Security-first mindset with understanding of access controls and audit trails
• Experience with or interest in supporting compliance frameworks like SOC 2
• Strong communication skills and passion for improving end-user technology experiences

🏖️ Benefits

• Transparent, consistent, and enjoyable interview process completed within two to four weeks
• Opportunity to work at an AI software development company shaping the future of autonomous coding
• Use of AI tools (Ashby, Granola) to enhance fairness and efficiency in hiring—human judgment drives all final decisions
• Data privacy ensured: applicant data is not used to train AI models
• Compliance with New York City Local Law 144: bias audit results for Ashby publicly available
• Equal opportunity employer committed to diversity and inclusion across all protected characteristics

Skills & Technologies

Remote

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Coder Technologies Inc.

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About Coder Technologies Inc.

Coder Technologies provides a cloud development environment platform that moves software creation to remote, containerized workspaces. The open-source Coder server provisions VS Code and JetBrains IDEs running in Docker or Kubernetes, giving engineers consistent, secure, high-performance environments accessible from any browser. Teams eliminate local setup, standardize toolchains, and scale compute on demand while source code remains centralized. Enterprise features include single-sign-on, audit logging, air-gapped deployments, and granular resource controls. Founded in 2017 and headquartered in Austin, Texas, Coder serves Fortune 500 companies, government agencies, and fast-growing startups accelerating developer productivity and onboarding.

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