Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Product Management
Date Posted
February 28, 2026
Full Job Description
đź“‹ Description
- • ReHire Solutions LLC is seeking a highly skilled and motivated IT Technical Support Representative with robust Systems Administration experience to become an integral part of our high-performance IT team. This role is designed for an individual who thrives in complex business environments and is comfortable operating beyond the scope of a traditional helpdesk. You will be instrumental in supporting our business clients, managing critical cloud infrastructure, meticulously handling permissions, resolving escalated technical challenges, and ensuring the delivery of exceptional service to our high-value clientele.
- • As an IT Technical Support Representative, your primary responsibility will be to provide advanced technical support across a spectrum of IT systems. This includes, but is not limited to, on-premises servers, workstations, and crucially, our clients' cloud-based environments. You will be the frontline for resolving intricate technical issues, ensuring minimal disruption to business operations and maintaining client satisfaction.
- • A significant aspect of this role involves the administration and comprehensive support of Microsoft Office 365. This includes intricate user management, the precise configuration of permissions and access controls, and the implementation of robust security settings to safeguard client data and systems. Your expertise in O365 will be vital in ensuring our clients can leverage this powerful suite of tools effectively and securely.
- • Furthermore, you will be actively involved in supporting and managing Microsoft Azure environments. This entails understanding and navigating Azure services, assisting with deployments, troubleshooting issues within the Azure ecosystem, and ensuring the stability and performance of cloud resources utilized by our clients.
- • System-level troubleshooting will be a core function of your daily activities. This requires a deep understanding of operating systems, network protocols, and the ability to diagnose and resolve complex issues related to system performance, configuration errors, and, critically, permissions and access control management. You will be expected to identify root causes and implement effective, long-term solutions.
- • Efficient ticket management is paramount. You will be responsible for handling incoming support requests through Autotask, ensuring that all tickets are accurately logged, prioritized, and resolved within established service level agreements (SLAs). This requires meticulous attention to detail and a proactive approach to ticket resolution.
- • Proactive system monitoring and maintenance are essential for preventing issues before they impact clients. You will utilize Datto RMM (Remote Monitoring and Management) tools to monitor client systems for performance anomalies, security threats, and potential failures. Additionally, you will manage and verify Datto Backups, ensuring that client data is consistently and reliably backed up and recoverable.
- • Maintaining comprehensive and structured documentation is crucial for team efficiency and knowledge sharing. You will be responsible for accurately documenting systems, configurations, troubleshooting steps, and client-specific information within ITGlue. This ensures that all team members have access to up-to-date and relevant information.
- • You will be tasked with troubleshooting escalated issues that require a higher level of technical expertise. This involves investigating complex problems, collaborating with other IT professionals if necessary, and implementing effective solutions with a high degree of professionalism and technical acumen.
- • Clear, concise, and professional communication is non-negotiable. You will regularly communicate with clients, providing them with timely updates on their support requests, explaining technical issues in an understandable manner, and managing their expectations. Fluency in English is essential for effective client interaction.
- • Adherence to established processes and documentation is expected, but we also value adaptability and a commitment to ongoing learning. You will participate in ongoing training sessions to stay abreast of new technologies, tools, and best practices, ensuring you remain at the forefront of IT support.
- • This is a full-time, 100% remote role operating in a contractor mode, offering flexibility and the opportunity to work from anywhere. The standard work schedule is Monday to Friday, from 9:00 AM to 6:00 PM US Eastern Time, ensuring alignment with key client time zones. You will be part of a dynamic global environment, collaborating with an international team across multiple regions, fostering a diverse and inclusive work atmosphere.
- • We offer a competitive salary in USD, commensurate with your experience and skills, along with significant growth opportunities within a rapidly expanding global organization. If you are a proactive problem-solver with a passion for technology and a commitment to client success, we encourage you to apply.
🎯 Requirements
- • Proven experience in IT Technical Support or Systems Administration, with a strong emphasis on managing complex IT environments.
- • Hands-on experience with Microsoft Office 365 administration (user management, permissions, security), Microsoft Azure environments, and ticketing systems like Autotask.
- • Strong understanding of cloud infrastructure principles, including user management, granular permissions, access control, and server environments (both on-premises and cloud).
- • Demonstrated ability to independently manage multiple tickets, prioritize tasks effectively, and meet deadlines in a fast-paced environment.
- • Excellent professional communication and client-facing skills, with the ability to explain technical concepts clearly and concisely.
- • Advanced proficiency in English (both verbal and written) is essential for seamless communication with clients and the international team.
🏖️ Benefits
- • Full-time, 100% remote role offering flexibility and work-life balance.
- • Competitive salary paid in USD.
- • Significant opportunities for professional growth and career advancement within a global organization.
- • Opportunity to work with a diverse, international team and collaborate across multiple regions.
- • Exposure to a wide range of complex business client environments and cutting-edge technologies.
Skills & Technologies
Azure
Remote
About ReHire Solutions LLC
ReHire Solutions provides enterprise software that helps large employers re-engage and rehire former employees, known as boomerang talent. The platform automates sourcing, screening, compliance, and onboarding workflows, integrating with existing applicant-tracking and HRIS systems. It combines CRM features, AI-driven matching, and analytics to reduce time-to-fill and recruiting costs while improving retention and diversity outcomes. The company primarily serves Fortune 500 clients in healthcare, retail, technology, and logistics sectors.
