ITOM Discovery SME

General Dynamics Information Technology, Inc.

Job Overview

Location

Any Location / Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a ServiceNow ITOM Discovery SME, you will design, implement, and maintain CMDB architecture aligned with ServiceNow best practices and the CSDM framework, ensuring accurate, reliable, and actionable configuration data to support IT Operations, Service Management, Security, and business services for the Centers for Medicare and Medicaid Services - Cloud Products & Tools (CMS - CPT) mission.
• Day to day, you will configure and manage ServiceNow Discovery for data centers, cloud environments (AWS, Azure, GCP), and endpoints; develop and maintain discovery schedules, credentials, MID Server infrastructure, probes, sensors, patterns, and classification rules; troubleshoot discovery issues; ensure credential management aligns with security best practices; monitor and improve CMDB health; identify and remediate duplicate, stale, or orphaned CIs; implement automated data reconciliation; align discovery data with external sources like SCCM and cloud APIs; design and maintain integrations between ServiceNow and external systems; automate discovery operations using Flow Designer, Business Rules, and IntegrationHub; support SW CI lifecycle automation; provide advanced troubleshooting for discovery failures and CMDB inconsistencies; act as a subject matter expert; ensure compliance with organizational security policies; implement secure credential storage; support audit readiness; and stay current with ServiceNow releases and ITOM enhancements.
• You will join GDIT’s IT Infrastructure and Operations team, supporting a mission-critical federal client where people are the differentiator, and you will contribute to challenging projects that create immediate value and deliver solutions at the edge of innovation across digital modernization, AI/ML, Cloud, Cyber, and application development.
• In this role, you will deepen your expertise in CMDB and ITOM Discovery, drive maturity toward higher levels of automation and trust, gain experience with enterprise-scale CSDM implementation, enhance your skills in cloud discovery and integration, and grow a rewarding career through GDIT’s AI-powered career tools, internal mobility support, and comprehensive total rewards package.

🎯 Requirements

• Bachelor’s degree in information systems, Business, Computer Science, Engineering, or a related technical discipline, or equivalent combination of education, certifications, training, or work experience
• 3–5+ years of hands-on experience with CMDB and ITOM Discovery
• Strong understanding of CMDB design and data modeling, ServiceNow Discovery architecture (MID Servers, probes/sensors, patterns), and Identification and Reconciliation Engine (IRE)
• Experience with cloud discovery (e.g., AWS, Azure, GCP)
• Familiarity with ITIL processes and frameworks
• Scripting experience (JavaScript, REST/SOAP APIs)
• Strong analytical and problem-solving skills; deep technical expertise with systems-thinking mindset; data governance and quality focus; ability to translate technical configurations into business value; effective communication and cross-functional collaboration
• Must be able to pass a CMS Public Trust background investigation; applicants must have lived in the United States at least 3 out of the last 5 years prior to application
• Work visa sponsorship will not be considered for this role

🏖️ Benefits

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: Internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay, and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace
• Medical plan options (some with Health Savings Accounts), dental, vision, and 401(k) with pre- and post-tax contribution options up to IRS limits and company match
• Full flex work weeks where possible and variety of paid time off plans including vacation, sick, personal, holidays, paid parental, military, bereavement, and jury duty leave
• Typically 15 days of paid leave per calendar year plus 10 paid holidays (prorated based on date of hire)
• GDIT Paid Family Leave program provides up to 160 hours of paid leave in a rolling 12-month period for eligible employees
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance

Skills & Technologies

JavaScript

AWS

Azure

GCP

REST

Remote

$119k-161k

Degree Required

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General Dynamics Information Technology, Inc.

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About General Dynamics Information Technology, Inc.

General Dynamics Information Technology delivers enterprise-scale IT, cloud, cyber, and professional services to U.S. defense, intelligence, health, and civilian agencies. The company designs, integrates, and secures mission-critical systems, from cloud migration and AI analytics to C4ISR networks and health IT platforms. Headquartered in Falls Church, Virginia, it leverages 25,000+ employees across the U.S. to modernize legacy infrastructure, defend against cyber threats, and support data-driven decision-making for national security and public service missions.

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