Jira Dashboard & Metrics Coordinator

📋 Description

• • As a Jira Dashboard & Metrics Coordinator at AnewHealth, you will play a pivotal role in supporting the product management team by ensuring the smooth execution and delivery of key product initiatives. This role is crucial for providing essential information to internal stakeholders across business, technology, and product departments, enabling data-driven decision-making and fostering accountability.
• • You will be instrumental in managing the product team's workflow, ensuring that efforts are concentrated on the highest priorities, and driving the prompt progression of requests through the product development lifecycle.
• • A core responsibility involves meticulous documentation and data maintenance. This includes creating and managing a variety of product documentation, such as Business Requirements Documents (BRDs), Product Requirements Documents (PRDs), release documents, comprehensive product guides, product catalogs, and product bills of materials. You will also maintain product master data within our internal systems, including CRM, CMS, and ERP platforms, ensuring data accuracy and consistency.
• • You will act as a central point of contact, facilitating seamless cross-functional coordination between engineering, operations, growth, marketing, and support departments. Your ability to bridge communication gaps and ensure alignment will be key to project success.
• • A significant part of your role will be dedicated to backlog and ticket management within tools like Jira. This involves diligently tracking, updating, and prioritizing tasks and bug fixes, ensuring they progress efficiently from entry to completion. You will be responsible for capturing necessary approvals from both upstream and downstream stakeholders, maintaining momentum and clarity throughout the development process.
• • You will provide critical support for product launches and releases. This includes assisting with the coordination of these events, preparing essential launch information, developing product training materials, and meticulously tracking project timelines to ensure timely delivery.
• • Identifying and implementing process improvements will be a continuous effort. You will be tasked with streamlining workflows to enhance efficiency, exploring opportunities for task automation, and proactively identifying and addressing bottlenecks within the product development lifecycle.
• • A key function of this role is data analysis. You will be responsible for gathering, interpreting, and reporting on product performance data, including Key Performance Indicators (KPIs). These insights will directly inform strategic decision-making and guide future product development efforts.
• • Your daily activities will involve updating ticket statuses in Jira, reporting on product management performance and Service Level Agreements (SLAs), and aligning initiatives with proper resource allocations and expected Return on Investment (ROI).
• • You will manage burndown charts and project status reports, ensuring transparency and providing clear visibility into project progress. Facilitating accurate and committed release dates is essential for internal and external roadmap development, and you will play a key role in preserving roadmap integrity amidst a dynamic list of demands.
• • Gathering feedback from customer support to inform the product team and organizing and attending sprint planning or demo meetings are also integral parts of your responsibilities, ensuring the voice of the customer is heard and that development cycles are efficient and productive.
• • This administrative role requires strong organizational skills to manage multiple projects, tasks, and deadlines simultaneously, ensuring all aspects of product management support are handled effectively. Your proficiency with product/project management tools like Jira, CRM systems (e.g., Salesforce), document repositories (Confluence, SharePoint), and standard office tools (Microsoft Office, especially Excel/Sheets) will be essential for success.
• • You will leverage your strong communication and people skills to collaborate effectively with both technical and non-technical teams, fostering a collaborative and productive work environment. A basic understanding of project management, product lifecycle management, software development, and data analysis/reporting will enable you to contribute meaningfully to the product team's objectives.