Job Overview
Location
Ukraine, Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for RiseGuide users via email and chat, with future responsibility for phone support; respond to inquiries promptly and professionally during night shift rotations.
- • Maintain and improve customer support processes by testing, refining, and implementing new tools, macros, and workflows to enhance efficiency and user experience.
- • Act as the most knowledgeable internal resource on RiseGuide’s product features, user flows, and common issues, identifying pain points and proposing actionable improvements to product and technical teams.
- • Collect and document detailed information for escalations to technical, product, or legal teams, ensuring accurate handoff and timely resolution of complex user issues.
- • Adhere to key performance indicators (KPIs) including response times, resolution rates, and customer satisfaction metrics while maintaining a high standard of service during overnight hours.
- • Deliver empathetic, customer-centric support in all interactions, ensuring users leave every interaction with a positive experience—even in challenging or emotionally sensitive situations.
- • Rapidly adapt to evolving product updates, support systems, and internal processes, treating changes as opportunities for growth rather than obstacles.
- • Contribute to a culture of continuous improvement by sharing insights from user feedback and operational patterns to help shape product development and support strategy.
- • Collaborate with global teams across time zones to ensure seamless support coverage and consistent user experience across all regions.
- • Participate in regular training sessions to deepen product knowledge and stay updated on new features, policies, and support protocols.
- • Maintain a high level of attention to detail when logging tickets, categorizing issues, and documenting user interactions to ensure data integrity and reporting accuracy.
- • Embrace a bold, high-intensity work culture that values initiative, experimentation, and ownership—where every action is aimed at creating 2x impact, not incremental gains.
- • Represent RiseGuide’s mission of empowering users to become their best selves by embodying the brand’s values of courage, resilience, and collective growth in every customer interaction.
🎯 Requirements
- • 3+ months of experience in customer support or a related field
- • Fluent English (B2+ level) with strong written and verbal communication skills
- • Strong attention to detail when gathering and escalating complex user issues
- • Empathy and customer-centric mindset, even under pressure or in difficult situations
- • High adaptability to changing workflows, tools, and processes
- • Willingness to work night shifts on a rotating schedule
🏖️ Benefits
- • Access to SKELAR Platform’s exclusive educational programs, including management schools and AI intensives
- • Opportunity to work alongside founders and top-tier specialists across SKELAR’s portfolio companies
- • Participation in SKELAR Foundation’s social impact initiatives, including support for Ukrainian veterans
- • Productive work environment with dedicated spaces designed for focus, wellness, and inspiration
- • Exposure to a high-growth, venture-builder ecosystem with exponential learning and career growth potential
- • Culture that celebrates bold ideas, experimentation, and collective success
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Skelar AS
Skelar provides cloud-based ERP and MES software for manufacturing companies, focusing on production planning, inventory control, quality management, and shop-floor data capture. The platform integrates with machines, sensors, accounting, and e-commerce systems to give real-time visibility into orders, materials, capacity, and costs. Targeting small to mid-sized factories in Europe, Skelar offers low-code customization, mobile apps, and open APIs. Founded in 2018 in Oslo, the company serves discrete manufacturers seeking to digitize operations without large consulting projects.
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