Junior Customer Support Agent - RiseGuide

📋 Description

• • Join Skelar AS, a rapidly scaling Ed-Tech startup, as a Junior Customer Support Agent and play a pivotal role in building our in-house support function from the ground up.
• • This is an exciting opportunity for individuals who thrive in fast-paced environments, possess a keen ability to understand user needs, and are dedicated to maintaining key performance metrics.
• • You will be empowered to make quick decisions, take on significant responsibility, and have ample space to drive initiatives and improvements.
• • If you excel at bringing order to chaos, quickly grasping complex issues, and communicating intricate information in a clear and simple manner, this role is an excellent match for your skills and aspirations.
• • Skelar AS is a venture builder focused on establishing international product IT companies, guided by the principles of venture capital investment. We collaborate with co-founders to assemble strong teams, launch product-based IT businesses, and achieve success in global markets.
• • Our flagship product, RiseGuide, is an innovative EdTech platform dedicated to self-development. It leverages the insights and methodologies of prominent role models to guide users. Users can break unwanted habits with advice inspired by Andrew Huberman and Simon Sinek, enhance their social media presence using playbooks from Alex Hormozi and MrBeast, and launch businesses by drawing inspiration from the principles of Richard Branson and Steve Jobs.
• • Our mission is to revolutionize the self-improvement industry and surpass existing leaders like MasterClass.
• • RiseGuide has achieved significant traction: we identified our unit economics within 6 weeks and have been actively scaling ever since.
• • The platform boasts over 150,000 paid users and maintains an impressive 4.6/5 rating on the App Store.
• • We are recognized as a Top 3 revenue-generating launch within the Genesis ecosystem over the past two years.
• • Our team comprises over 35 professionals, many of whom have backgrounds from leading companies such as BetterMe, Welltech, Jooble, and prestigious international management programs.
• • As we are currently building our own in-house customer support team, we are seeking a motivated Junior Customer Support Agent to join us.
• • Your primary responsibility will be to serve as the voice and face of RiseGuide for our users, addressing customer inquiries via email and chat, with future expansion to phone support.
• • You will work a flexible, rotating schedule, which may include night shifts, while consistently meeting established Key Performance Indicators (KPIs).
• • A crucial aspect of this role involves actively contributing to the enhancement of support processes. This includes implementing minor adjustments to macros, as well as testing and launching new tools and workflows.
• • You will be expected to develop a deep understanding of the product, becoming an expert in all support-related flows.
• • Your insights will be invaluable in identifying areas for improvement and contributing to making the service even more user-friendly and effective.
• • This role offers a unique chance to enter a fast-growing product startup during its scaling phase.
• • You will have the opportunity to make a tangible impact on our processes from your very first weeks.
• • Enjoy the flexibility of remote work with adaptable shift patterns.
• • Benefit from regular performance reviews, transparent feedback, and a supportive environment that encourages initiative and professional growth.
• • Beyond our business ventures, Skelar actively supports the SKELAR foundation, a charitable organization established by our employees.
• • Through this initiative, we create and fund projects aimed at mitigating the consequences of the war and supporting the recovery of Ukraine.
• • Skelar is committed to fostering an environment for self-realization for individuals capable of building successful companies, which we refer to as 'the next big everything.'
• • We believe in the power and scale of these ventures and plan to continue developing tech businesses, conquering global markets, and contributing to Ukraine's victory.
• • Join us in building 'the next big everything'!