Junior Customer Support Representative (Payouts)

📋 Description

• • Join Ruby Labs, a dynamic and forward-thinking tech company at the forefront of creating innovative consumer products across health, education, and entertainment. We are dedicated to shaping the future of consumer-led products and are actively seeking passionate individuals to contribute to our exciting journey.
• • As a Junior Customer Support Representative specializing in Payouts, you will play a crucial role within our operations team, ensuring the smooth and accurate processing of player payouts. This position is a fantastic entry point for individuals eager to develop expertise in payment operations and customer support within the unique and rapidly evolving sweepstakes casino industry.
• • Your primary responsibility will involve assisting with the end-to-end processing of player payout requests, meticulously adhering to all company policies and procedures to maintain integrity and efficiency.
• • You will conduct routine checks on all payout transactions, verifying their accuracy, completeness, and compliance with regulatory and internal guidelines. This attention to detail is paramount to preventing errors and ensuring a positive player experience.
• • A key aspect of your role will be supporting our robust verification workflows, which are integral to our Know Your Customer (KYC) and fraud prevention strategies. This involves carefully reviewing documentation and player information to mitigate risks.
• • You will be instrumental in maintaining comprehensive and organized records of all payout activities, including the steps taken during verification processes. Accurate record-keeping is essential for auditing, compliance, and operational analysis.
• • Collaborating closely with the broader customer support team, you will help address and resolve basic payout-related inquiries from players, providing clear and timely assistance.
• • A critical function of this role is to monitor payout processes vigilantly, identifying and flagging any suspicious, unusual, or potentially fraudulent activity to our dedicated AML (Anti-Money Laundering) and risk management teams for further investigation.
• • You will also be tasked with flagging any operational issues, inconsistencies, or bottlenecks encountered within the payout system to relevant stakeholders, contributing to continuous process improvement.
• • Furthermore, you will provide essential support for internal audits and compliance checks, ensuring that our payout operations meet the highest standards of regulatory adherence and operational excellence.
• • This role offers a unique opportunity to gain hands-on experience in a specialized area of fintech and gaming operations, developing valuable skills in financial transaction processing, risk assessment, and customer service within a regulated environment.
• • The ideal candidate will possess a strong aptitude for learning new systems and processes, a commitment to maintaining confidentiality and discretion when handling sensitive information, and a proactive approach to problem-solving.
• • You will work within a supportive team environment, contributing to a culture of collaboration and continuous improvement, while also developing your professional capabilities in a fast-paced, growth-oriented company.
• • This position is ideal for individuals who are meticulous, reliable, and keen to build a solid foundation in the payments and operational aspects of the online gaming industry, with a clear path for growth and development within Ruby Labs.