Job Overview
Location
Berlin Office
Job Type
Full-time
Category
Customer Support
Date Posted
April 11, 2026
Full Job Description
đź“‹ Description
- • As a Junior Support Engineer (L1) at n8n GmbH, you will play a vital role in ensuring that both community users and enterprise customers receive best-in-class support, directly contributing to user satisfaction and product adoption in a fast-growing AI workflow automation platform.
- • Your day-to-day responsibilities will include handling 70% of support inquiries from users via ticketing systems, participating in 5% cross-team collaborations such as pairings and escalation management, dedicating 10% of your time to self-improvement through learning and experimentation with the product, and contributing 15% to internal projects and initiatives aimed at improving support processes and user experience.
- • You will join a diverse, remote-first team of over 220 employees spanning Europe and the US, with a strong engineering and builder culture rooted in Berlin, where n8n has grown from an open-source project to a $2.5B-valued company backed by Sequoia and supported by a global community of 650K+ developers.
- • In this role, you will develop deep expertise in technical support, customer communication, and SaaS operations while gaining hands-on experience with n8n’s AI-powered workflow automation platform, enabling you to grow into a more advanced support or technical role within the company.
🎯 Requirements
- • At least 1-2 years of support engineering experience, preferably in a fast-paced environment
- • Basic knowledge of JavaScript, networking concepts (DNS, HTTP/HTTPS, TCP/IP), and web development tools including web servers and debugging utilities
- • Experience handling administrative and billing-related queries such as invoice analysis, account changes, and product inquiries
- • Strong customer-centric mindset with the ability to empathize with users and prioritize their satisfaction and success
- • Excellent written and verbal communication skills to explain technical concepts clearly to both technical and non-technical audiences
- • Proven ability to manage multiple high-priority tickets and meet service-level agreements (SLAs) through effective time management and prioritization
🏖️ Benefits
- • Competitive compensation with equity ownership, giving you a direct stake in the company’s success
- • Generous work-life balance including 30 days of vacation per year (Europe) or 20 vacation days + 8 sick days (US), plus public holidays
- • Annual €1,000 learning budget for courses, books, events, or coaching to support continuous skill development
- • Comprehensive health and wellness benefits tailored to local regulations in Europe or robust medical, dental, vision, and disability coverage in the US
- • Monthly $100 stipend to contribute to open-source projects you care about, reinforcing n8n’s commitment to open-source values
Skills & Technologies
About n8n GmbH
n8n GmbH provides open-source workflow automation software that enables technical teams to connect applications and APIs without writing extensive code. The Berlin-based company offers a fair-code licensed platform for building, deploying and monitoring integrations, ETL pipelines and business processes. It combines visual node-based editing with JavaScript flexibility, supports hundreds of pre-built integrations, and can be self-hosted or used via cloud. Founded in 2019, n8n serves developers, IT departments and digital agencies seeking cost-effective alternatives to proprietary automation tools.
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