Job Overview
Location
Australia
Job Type
Full-time
Category
Product Management
Date Posted
July 15, 2026
Full Job Description
đź“‹ Description
- • The Junior Technical Support Analyst (Level 2) provides prompt, friendly, accurate, and professional technical support to TASK’s clients, handling escalated tickets from Level 1, investigating intermediate technical issues, and developing their capability across TASK’s product suite.
- • The role is designed as a structured growth position, with increasing autonomy and responsibility as competency is demonstrated.
- • The Junior L2 Analyst works under the guidance of a Support Desk Manager, handling escalated tickets, investigating intermediate technical issues, and developing their capability across TASK’s product suite.
- • The role requires a customer service orientation, ability to communicate clearly with both technical and non-technical end users, maintaining professionalism under pressure.
- • The Junior Technical Support Analyst (Level 2) is responsible for determining the difference between service requests, incidents, and problems, and categorising ticket priorities based on business impact.
- • The role requires a proactive approach to learning, with genuine appetite to upskill across TASK’s product suite and evolving technical stack.
- • The Junior Technical Support Analyst (Level 2) is responsible for identifying and flagging improvement opportunities to the Support Desk Manager for consideration.
- • The role requires a reliable, punctual, and organised individual with strong time management skills, able to manage a ticket queue and competing priorities effectively.
- • The Junior Technical Support Analyst (Level 2) is responsible for determining when a ticket or issue requires escalation to a Senior Analyst, Development team, or external vendor.
- • The role requires a team collaboration and escalation etiquette, knowing when to hand off to Tier 2/3.
- • The Junior Technical Support Analyst (Level 2) is responsible for deciding on the most appropriate troubleshooting approach for intermediate technical issues within their competency level.
- • The role requires a clear written and verbal communication, especially explaining technical issues to non-technical users.
- • The Junior Technical Support Analyst (Level 2) is responsible for judging when to create or contribute to knowledge base articles or process documentation based on recurring issue patterns.
- • The role requires a problem-solving and logical troubleshooting approach.
- • The Junior Technical Support Analyst (Level 2) is responsible for disarming the office security alarm when rostered for early shift.
🎯 Requirements
- • 1–2 years’ experience in a technical support, helpdesk, or IT support role; exposure to a SaaS or enterprise software environment is advantageous.
- • Working knowledge of SQL Server databases, Windows operating systems, POS/terminal systems, API integrations, and ticketing systems (Jira/Confluence).
- • Demonstrated ability to diagnose and resolve intermediate hardware and software issues, with a structured and methodical troubleshooting approach.
- • Customer service orientation, able to communicate clearly with both technical and non-technical end users, maintaining professionalism under pressure.
🏖️ Benefits
- • Competitive salary
- • Comprehensive benefits package
- • Opportunities for professional growth and development
- • Flexible working hours
- • Access to the latest technology and tools
- • Collaborative and dynamic work environment
Skills & Technologies
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About PAR Technology Corporation
PAR Technology Corporation provides cloud-based point-of-sale and back-office software, integrated hardware, and professional services for restaurants and retail chains worldwide. The Brink POS and PAR Data Central platforms manage orders, inventory, labor, and customer engagement across corporate and franchise locations, while rugged terminals and kitchen systems ensure reliable operations. Founded in 1968, the company supports multi-unit brands such as Taco Bell, Subway, and Arby’s with scalable solutions, analytics, and 24/7 support to improve efficiency and guest experience.
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