Key Account Manager

📋 Description

• • As a Key Account Manager at Ooma, Inc., you will be instrumental in driving the growth and expansion of our presence within major retail and distribution channels across the United States. This pivotal role involves owning and nurturing a portfolio of key accounts, developing comprehensive growth strategies, fostering robust partnerships, and ultimately achieving significant unit sales performance. You will be the primary architect of our success with these critical partners, acting as a strategic advisor and a dedicated advocate for Ooma's innovative communication solutions.
• • Your responsibilities will encompass the full lifecycle of account management, starting with the development of detailed annual strategic account plans. These plans will be meticulously crafted to outline clear sales and growth objectives, and will be reviewed quarterly to ensure alignment with evolving market dynamics and company goals. You will proactively identify and capitalize on emerging growth opportunities, leveraging insights from marketing initiatives, product innovations, economic trends, and seasonal fluctuations to maximize revenue and market penetration.
• • You will serve as the central point of contact and the trusted advisor for all assigned key accounts, building and maintaining strong, long-lasting relationships. This involves leading regular business reviews, conducting productive client meetings, and delivering impactful executive presentations that showcase Ooma's value proposition and performance metrics. Your ability to communicate effectively and build rapport will be crucial in solidifying these partnerships.
• • A significant aspect of this role is accurate sales forecasting and performance reporting. You will be responsible for meticulously tracking sales performance, providing regular and insightful reports to the Head of Residential Sales, enabling informed decision-making at the leadership level. Furthermore, you will strategically manage marketing spend allocated to your accounts, ensuring maximum return on investment (ROI) and driving robust sell-through rates for Ooma products.
• • You will play a critical role in optimizing Ooma's online presence by overseeing product detail pages across various e-commerce channels. This includes ensuring the accuracy of product information, enhancing content for maximum impact, and implementing strategies to drive strong online sales performance. In the brick-and-mortar space, you will collaborate closely with retail partners to secure optimal shelf positioning and develop effective merchandising strategies that capture consumer attention and drive in-store sales.
• • Representing Ooma at industry events is another key facet of this role. You will attend trade shows and industry gatherings, acting as a brand ambassador, networking with potential partners, and staying abreast of market trends and competitive landscapes. To foster and maintain strong face-to-face relationships, regular travel to meet with key accounts will be essential, allowing for deeper engagement and a more nuanced understanding of partner needs and opportunities.
• • This is a high-impact position that requires a strategic thinker with exceptional relationship-building skills. You will collaborate closely with internal teams, including marketing, product, and sales, to ensure a cohesive and effective go-to-market strategy. Your contributions will directly shape Ooma's retail strategy and play a critical role in expanding our market footprint and solidifying our position as a leader in the communications technology space.
• • The ideal candidate will possess a deep understanding of the retail and distribution landscape, with a proven ability to navigate complex partner relationships and drive mutual success. You will be adept at translating market insights into actionable plans and possess the drive and determination to exceed sales targets. This role offers a unique opportunity to make a significant impact on Ooma's growth trajectory and to build a rewarding career in a dynamic and innovative company.