Key Accounts Partner Operations

Deliveroo Holdings plc

Job Overview

Location

Milan - Main Office

Job Type

Full-time

Full Job Description

📋 Description

• Improve delivery operations for Deliveroo’s highest-volume restaurant and grocery partners by diagnosing, resolving, and reporting on operational concerns across multiple stakeholders
• Test and scale innovative solutions to enhance partner operational performance, ensuring measurable improvements in service quality and efficiency
• Align Partner Operations goals with other business functions, including commercial, product, and logistics teams, to ensure cohesive target and KPI setting
• Represent Partner Operations in partner Monthly/Quarterly Business Reviews, providing operational updates and understanding commercial priorities
• Collaborate with the Product team to advocate for partner needs during feature development, ensuring the partner voice directly influences product roadmap decisions
• Lead the rollout and implementation of new product features with both internal stakeholders and external partners, ensuring smooth adoption and operational readiness
• Drive the expansion and launch of new partner sites, ensuring high operational performance from day one through rigorous planning and execution
• Leverage strong negotiation skills and operational proposals to align partner outcomes with Deliveroo’s business objectives
• Manage high-impact cross-functional projects with structured timelines, clear deliverables, and stakeholder alignment
• Use data to build compelling business cases, translating complex analyses into clear, actionable insights for decision-makers
• Manipulate large datasets using Excel/Google Sheets and SQL to identify trends, inefficiencies, and improvement opportunities
• Utilize BI tools such as Looker or Tableau to visualize data and communicate insights effectively to internal and external audiences
• Innovate on existing workflows by identifying areas for improvement, proposing creative solutions, and executing them with attention to stakeholder communication
• Maintain structured project management practices to juggle multiple priorities, ensuring the right work is delivered at the right time
• Work directly from Deliveroo’s Milan Main Office to support Italy Operations and collaborate with regional and global teams
• Contribute to a culture of inclusion and collaboration, where diverse perspectives are valued and everyone is empowered to do their best work
• Engage with teams across DoorDash and Wolt as part of Deliveroo’s integration into the global DoorDash organization

🎯 Requirements

• At least 5 years experience in strategy, management consulting, operations management, or growth
• Able to build working relationships with key stakeholders, influence, and attain requisite buy-in from internal and external parties
• Data fluency: able to manipulate large datasets using Excel/Google Sheets and SQL, and translate complex analyses into clear insights using BI tools (e.g. Looker, Tableau)
• Proven project management experience managing multiple projects and stakeholders in a structured and logical way
• Innovative mindset with ability to identify areas for improvement, propose solutions, and execute them effectively
• Strong analytical skills to identify relevant information, make data-driven decisions, and present findings concisely

🏖️ Benefits

• Make a visible impact every day by directly improving experiences for customers, partners, and riders
• Learn fast in an entrepreneurial environment with autonomy, pace, and real responsibility
• Build a career, not just a role, with opportunities to stretch, develop new skills, and grow as the business evolves
• Collaborate in an inclusive, values-driven culture that supports how you work best
• Work as part of a global team integrated with DoorDash and Wolt, with expanded reach and ambition
• Participate in a fair and equitable hiring process designed to let your skills shine

Skills & Technologies

Onsite

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Deliveroo Holdings plc

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About Deliveroo Holdings plc

Deliveroo operates an online food-delivery marketplace connecting consumers with restaurants and grocery retailers through a logistics network of riders. Founded in 2013 in London, the platform processes orders via mobile and web, manages dispatch, and provides data analytics to partners. Revenue comes from commissions, delivery fees, and subscription memberships. It serves urban markets across Europe, Asia-Pacific, and the Middle East, holding licenses as a technology intermediary and courier service provider.

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