Knowledge Manager

Higg Co

Job Overview

Location

United States - Remote

Job Type

Full-time

Full Job Description

📋 Description

• The Knowledge Manager at Worldly serves as the lead resource for training and sustainability expertise, ensuring customers have access to accurate, up-to-date information about the Worldly platform and its impact intelligence tools.
• Day-to-day responsibilities include curating and maintaining the help center and knowledge base, acting as a subject matter expert on the Worldly platform, defining and executing knowledge management strategy, managing communication with partner organizations like Cascale, collaborating cross-functionally to collect and document product knowledge, optimizing AI assistance capabilities through content creation and workflow design, championing customer and partner success, owning end-to-end translation management across 8 languages using Lokalise, and occasionally traveling for team off-sites or customer trainings.
• Worldly operates as a public benefit corporation backed by mission-aligned investors, providing the world’s most comprehensive impact intelligence platform trusted by 40,000 global brands, retailers, and manufacturers to drive ESG transformation through real supply chain data.
• In this role, you will deepen your expertise in sustainability methodologies like LCA and ESG reporting, gain experience scaling knowledge systems in a fast-growing SaaS environment, develop AI-assisted content workflows, lead cross-functional initiatives, and contribute to systemic change in the apparel and footwear industry’s approach to sustainability.

🎯 Requirements

• Bachelor’s degree or equivalent work experience
• 5-7 years of experience creating content and documentation for customers, including trainings, help center articles, SOPs, FAQs, and/or internal enablement documentation
• Knowledge of basic sustainability concepts, committed to sustainability as evidenced by professional or life experience
• 2-5 years of experience with Knowledge Base or CMS platforms like Zendesk, Confluence, Hubspot, Notion, etc.
• Complex project management experience, with the ability to manage multiple customer or partner relationships simultaneously
• Experience in a technology or SaaS organization with a fast-paced, growing environment

🏖️ Benefits

• Medical, Dental, and Vision Insurance with Worldly covering 90% employee premium and 60% spouse/dependent premium
• Company-sponsored 401k with up to 4% match for US employees
• Incentive Stock Options
• 100% Parental Paid Leave
• Unlimited PTO
• 12 paid company holidays

Skills & Technologies

REST

Remote

$70k-80k

Degree Required

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Higg Co

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About Higg Co

Higg Co operates Worldly, a cloud platform that enables consumer goods companies to measure, manage and share environmental and social impact data across supply chains. Built from the Higg Index, the system delivers primary data on carbon, water, labor and chemical impacts, helping brands, manufacturers and retailers identify hotspots, improve sustainability performance and comply with regulations and disclosure standards through a secure, collaborative interface.

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