Job Overview
Location
Bulgaria
Job Type
Full-time
Category
Software Engineering
Date Posted
February 24, 2026
Full Job Description
đź“‹ Description
- • Join Tide, a revolutionary force in the small business banking sector, as a KYC Analyst based in Bulgaria. Tide is dedicated to transforming how SMEs manage their finances by offering integrated business accounts, banking services, and comprehensive administrative solutions, including invoicing and accounting. With a global presence and over 1.8 million members across the UK, India, Germany, and France, Tide leverages advanced technology to simplify business operations, saving SMEs valuable time and money so they can focus on their core passions. Our mission is to empower small businesses through intuitive, data-driven solutions, and we are rapidly expanding our global team.
- • As a KYC Analyst at Tide, you will play a critical role in upholding the integrity and security of our platform. Your primary responsibility will be to meticulously review and verify member data and documentation, ensuring adherence to our stringent Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) processes. This is a non-call centre role, focusing on communication via email, allowing for a more in-depth and focused approach to verification.
- • Key responsibilities include:
- • Conducting thorough reviews of applicant information and supporting documents to confirm identity and assess risk, in line with regulatory requirements and internal policies.
- • Executing CDD and EDD procedures to onboard new members and monitor existing ones, identifying and escalating any potential risks or suspicious activities.
- • Communicating effectively and professionally with applicants via email to request necessary information or clarification, ensuring a smooth and efficient verification process.
- • Collaborating closely with internal compliance personnel to contribute to the development, refinement, and consistent application of KYC policies and procedures.
- • Proactively identifying opportunities for process improvements that enhance the efficiency of KYC operations and elevate the overall member experience.
- • Analyzing data to identify trends, patterns, and potential areas of concern, contributing to a robust risk management framework.
- • Maintaining accurate and detailed records of all verification activities and decisions, ensuring compliance and audit readiness.
- • Staying abreast of evolving regulatory landscapes and industry best practices in KYC, AML, and financial crime prevention.
- • Providing support and assistance across the business as needed, demonstrating a flexible and team-oriented approach.
- • Working on a rotational basis, which may include some weekends, to ensure continuous coverage and operational efficiency.
- • This role offers a unique opportunity to be part of a fast-paced, innovative FinTech company that is making a significant impact on the small business community. You will be instrumental in safeguarding Tide’s reputation and ensuring a secure environment for our members. We are looking for individuals who are detail-oriented, possess a strong sense of integrity, and are eager to contribute to a growing and dynamic team. Your analytical skills and commitment to compliance will be highly valued as we continue to expand our services and member base globally. The Bulgarian office serves as a key hub for our member support and technology, making your role vital to our operational success. You will be part of a diverse and inclusive team, working in an environment that champions transparency and collaboration. We believe in empowering our employees and providing them with the tools and support needed to excel in their roles. Your contributions will directly impact our ability to serve our members securely and efficiently, reinforcing Tide's position as a leader in digital banking for SMEs.
🎯 Requirements
- • Excellent spoken and written English skills.
- • Natural curiosity and a keen interest in KYC principles and processes.
- • Previous professional work experience, preferably within financial services or a related regulated industry.
- • An analytical mindset with the ability to process and interpret data effectively.
🏖️ Benefits
- • 25 days paid annual leave.
- • Additional health & dental insurance.
- • Fully covered Multisports card.
Skills & Technologies
Remote
About Tide Platform Limited
Tide Platform Limited is a UK-based financial technology company providing business banking services to small and medium-sized enterprises. It offers digital current accounts, expense cards, invoicing, accounting integrations, and credit products through a mobile-first platform. Operating under an e-money licence with banking services provided by ClearBank, Tide serves over 500,000 UK businesses. The company focuses on streamlining financial administration for entrepreneurs, freelancers, and growing companies through automated features and integrations with accounting software like Xero and FreeAgent.
