Job Overview
Location
Metro Manila, Philippines
Job Type
Full-time
Category
Customer Support
Date Posted
April 10, 2026
Full Job Description
đź“‹ Description
- • The L2 Technical Support Representative provides front-line technical and customer support across multiple channels, ensuring enquiries are handled efficiently, issues are tracked accurately, and customers receive timely and professional assistance.
- • Day-to-day responsibilities include responding to customer enquiries via online messages, email, and phone; creating and managing support tickets; troubleshooting setup, configuration, maintenance, delivery, and logistics issues; escalating unresolved issues; arranging follow-ups; and maintaining accurate records of interactions.
- • TwoConnect LLC connects skilled Filipino professionals with global companies in Australia, New Zealand, the US, UK, and Europe, offering remote work opportunities with international exposure.
- • The role offers opportunities to develop technical and customer service skills, work with leading international clients, and grow within a supportive, inclusive culture focused on employee development and long-term career progression.
Skills & Technologies
About TwoConnect LLC
TwoConnect is a technology consulting firm specializing in integration solutions. They focus on helping businesses connect disparate systems, applications, and data sources to improve efficiency and streamline operations. Their expertise lies in areas such as API management, cloud integration, data transformation, and modernizing legacy systems. TwoConnect serves a diverse range of industries, enabling them to achieve digital transformation goals by creating seamless workflows and unlocking the full potential of their technology investments. They partner with clients to design, build, and manage robust integration architectures.
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