LATAM Customer Support Intern - July 2026

📋 Description

• • As a LATAM Customer Support Intern at HubSpot, you will embark on a transformative journey within our dynamic Latin America (LATAM) team, gaining invaluable experience in a fast-paced SaaS environment. This internship is designed for ambitious individuals eager to learn, grow, and contribute to customer success across HubSpot's comprehensive product suite. You will be instrumental in providing exceptional support to our diverse customer base, primarily through our webticket channel, ensuring their challenges are met with efficient and effective solutions.
• • Your core responsibility will involve direct communication with HubSpot customers, meticulously addressing their inquiries and guiding them towards a deeper understanding and optimal utilization of various HubSpot tools. This hands-on experience will equip you with practical skills in customer relationship management and technical problem-solving within a leading technology company.
• • You will develop a robust understanding of how a global SaaS company operates its support functions across key markets, including North America, Latin America, Europe, and Asia. This exposure will be further enhanced through participation in cross-functional projects that have a tangible impact on our daily operations, offering a significant head start in your tech career.
• • A key aspect of your role will be applying structured troubleshooting frameworks to diagnose, test, and recreate technical issues. Your goal will be to swiftly remove any barriers hindering customer progress, ensuring they can resume their business operations with minimal disruption.
• • You will be empowered to leverage the full spectrum of internal resources and tools, fostering a continuous learning environment. This will enable you to adapt effectively to our evolving product offerings and the rapidly changing landscape of the tech industry.
• • Crafting thoughtful, empathetic, and comprehensive resolutions will be paramount. You will learn to tailor your communication to each customer's unique situation, always keeping their overall HubSpot experience and business growth objectives at the forefront. Effective communication extends to your internal team as well, fostering a collaborative and supportive work environment.
• • You will actively partner with various Support stakeholders, contributing to tasks and projects that directly influence the efficiency and effectiveness of our support team. This collaborative approach ensures a holistic understanding of the support ecosystem.
• • Beyond direct customer interaction, you will support critical internal initiatives for your team. This includes, but is not limited to, data reporting, preparing business review presentations, documenting operational playbooks, creating essential enablement materials for colleagues, and contributing to internal communications that drive alignment and knowledge sharing.
• • Throughout your internship, you will gain invaluable exposure to live customer support channels. By the end of your tenure, you will have had the opportunity to engage in real-time customer interactions, solidifying your practical support skills and confidence.
• • This internship is an exceptional opportunity to immerse yourself in a customer-centric culture, develop critical problem-solving abilities, and build a strong foundation for a successful career in the technology sector. You will be part of a team that is passionate about helping customers succeed and is dedicated to fostering a supportive and growth-oriented environment for its interns.
• • You will be encouraged to seek and receive regular feedback and coaching, a vital component of your development. This guidance will help you hone competencies directly relevant to excelling in the role and preparing you for future professional endeavors.
• • The role demands a proactive approach to learning, a keen eye for detail, and a genuine desire to understand both the technical aspects of our product and the broader business context in which our customers operate.
• • You will be an integral part of a dynamic and collaborative team, comfortable navigating change and ambiguity. Your ability to work autonomously, exercise sound judgment, and make decisions that prioritize both customer satisfaction and team objectives will be highly valued.
• • Embracing HubSpot's HEART values (Helpful, Empathetic, Accessible, Remarkable, Transparent) will be central to your contribution, enriching our vibrant company culture and ensuring a consistent, high-quality customer experience.
• • This internship offers a unique chance to contribute to a globally recognized company, learn from industry leaders, and make a real impact on customer success in the LATAM region.