Lead Customer Marketing Manager

DeepL SE

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• Lead Customer Marketing Manager is a key role at DeepL, a global AI product and research company. The successful candidate will amplify customer success, put customers on the world stage, and share stories while they still matter.
• The role involves working closely with the Product Marketing team, Field, Brand, Digital, Comms, and PR teams to create and execute a customer marketing strategy that showcases DeepL's AI technology and its impact on businesses.
• Key responsibilities include surfacing customer stories, creating marquee stories, named case studies, and quantified proof points, and sharing these stories with the world through press interviews, webinars, keynotes, and the Customer Advisory Board advocacy track.
• The successful candidate will also be responsible for putting a real customer in front of every buyer, sharing stories while they still matter, and owning the run from interview to live asset, including legal and brand engagement, and keeping customer permissions current.
• The role requires a proven track record of success in B2B marketing, a bias for action, the ability to automate before escalating, and a genuine curiosity about a customer's business problem and the instinct to find the narrative inside it.
• The successful candidate will be a self-starter who clears their own hurdles, comfortable with customers from first discovery call through to launch, and able to map advocacy output to DeepL's priorities and back the stories that serve them.
• The role also requires operational rigour, the ability to build the production, approvals, and permissions process, and make it fast.
• The successful candidate will be part of a diverse and internationally distributed team, with a global presence in the UK, Germany, the Netherlands, Poland, the US, and Japan.
• The role offers a hybrid work schedule, flexible hours, virtual shares, regular in-person team events, monthly full-day hacking sessions, 30 days of annual leave, and competitive benefits.

🎯 Requirements

• Proven success in B2B marketing, with a track record of stories that engaged buyers and moved deals
• Bias for action, with the ability to clear own hurdles
• Ability to automate before escalating
• Genuine curiosity about a customer's business problem, and the instinct to find the narrative inside it
• Customer-facing polish, with comfort working with customers from first discovery call through to launch
• Strategic judgement, with the ability to map advocacy output to DeepL's priorities and back the stories that serve them
• Operational rigour, with the ability to build the production, approvals, and permissions process, and make it fast

🏖️ Benefits

• Diverse and internationally distributed team
• Hybrid work schedule, with flexible hours
• Virtual shares, with an ownership mindset in every role
• Regular in-person team events
• Monthly full-day hacking sessions
• 30 days of annual leave
• Competitive benefits

Skills & Technologies

Senior

Hybrid

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DeepL SE

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About DeepL SE

DeepL SE develops and operates neural machine translation technology. Founded in 2017 as Linguee GmbH, the Cologne-based company rebranded in 2019 after creating DeepL Translator, a service noted for outperforming Google Translate in blind tests. The platform supports 33 languages and offers browser, desktop, mobile and API access, serving individuals, businesses, and developers worldwide. Revenue comes from tiered subscription plans for pro features and volume-based API usage. DeepL continues to invest in AI research to maintain translation quality and expand language coverage.

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