Job Overview
Location
Remote Nationwide
Job Type
Full-time
Category
Product Management
Date Posted
June 20, 2026
Full Job Description
📋 Description
- • Lead Experience Architect for Adobe Journey Optimizer, responsible for blending strategic experience design with hands-on platform enablement to ensure journey structures align with business goals and are optimized for real-time personalization, experimentation, and enterprise scalability.
- • Day-to-day responsibilities include designing scalable, reusable journey components and logic frameworks; creating high-level journey blueprints for personalization and multichannel orchestration; acting as a design lead across agile pods to validate journey logic and support AJO builders; collaborating with data science and personalization teams to embed NBA logic into journey design; and partnering with Customer Lifecycle Marketing Strategists, Adobe consultants, IT, and NBA team members to align on experience design standards and journey logic.
- • Humana Inc. is a leading U.S. healthcare company dedicated to making it easier for millions to achieve their best health through insurance services and CenterWell healthcare services, serving Medicare and Medicaid populations, families, individuals, military personnel, and communities.
- • In this role, you will develop expertise in enterprise-scale journey architecture, gain deep experience with Adobe Journey Optimizer and Real-Time CDP, strengthen cross-functional collaboration across marketing, IT, data science, and Agile teams, and contribute to governance frameworks that ensure compliance, scalability, and measurable impact of personalized experiences.
🎯 Requirements
- • Bachelor's Degree in Experience Design, Marketing, Information Systems, or a related field
- • 5+ years in experience architecture, customer journey design, or marketing technology
- • 5+ years of experience with Adobe Journey Optimizer (AJO), Real-Time CDP, and NBA decisioning platforms
- • Experience designing scalable, reusable journey frameworks and logic structures
- • Collaboration skills across Agile pods, data science, engineering, and marketing strategy teams
- • Familiarity with multichannel personalization, compliance (HIPAA, TCPA), and consent frameworks
🏖️ Benefits
- • Medical, dental, and vision benefits
- • 401(k) retirement savings plan
- • Paid time off including company and personal holidays, volunteer time off, and paid parental and caregiver leave
- • Short-term and long-term disability, life insurance
- • Eligibility for a bonus incentive plan based on company and/or individual performance
- • Opportunities for whole-person well-being support
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Humana Inc.
Humana Inc. is a for-profit health and well-being company headquartered in Louisville, Kentucky. Founded in 1961, it provides health insurance, Medicare Advantage plans, Medicaid services, pharmacy benefit management, and clinical care through primary care centers. Serving millions of members across the United States, Humana focuses on integrated care delivery, home health, and wellness programs aimed at improving health outcomes and reducing costs for individuals, employers, and government partners.
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