Job Overview
Location
Krakow, Poland (Hybrid)
Job Type
Full-time
Category
Operations
Date Posted
May 19, 2026
Full Job Description
đź“‹ Description
- • Lead Helpdesk Engineer at Tanium Inc. in Krakow, Poland (Hybrid) – a critical role ensuring IT and Tanium employees have the access and resources to complete their mission by serving as the escalation point for technical issues and helping build a local IT team in the region.
- • Day to day: Serve as escalation point for hardware, software, network, and system issues; troubleshoot endpoints, OS, identity/access, SaaS tools, and basic networking; own ticket triage standards and escalation paths; maintain helpdesk workflows and queue health; create and improve knowledge base articles; provide technical guidance and coaching to helpdesk engineers; act as local hands and eyes for engineering environments; partner with leaders on automation and tool evaluations; communicate recurring issues and lead root cause analysis; participate in incident reviews and strategic planning.
- • About the team or company: Work directly with a talented team of IT and security professionals at Tanium, the Autonomous IT company driven by AI and real-time endpoint intelligence, trusted by leading global organizations for endpoint management and security; committed to diversity, inclusion, and excellence, recognized on the Forbes Cloud 100 list for ten consecutive years.
- • What the person can learn or achieve: Opportunity to learn new technologies including Tanium’s products; develop leadership and coaching skills; deepen expertise in endpoint management, cybersecurity fundamentals, and cloud identity platforms; contribute to operational improvements and automation strategies; grow within a global organization focused on quality, innovation, and employee development.
🎯 Requirements
- • Minimum 5 years of relevant technical support experience, with at least 2 years as lead engineer
- • Proven problem-solving capabilities with expertise in supporting and troubleshooting both Windows and macOS environments, including common productivity and collaboration software
- • Hands-on experience with user and group management in Microsoft 365 and Active Directory environments
- • Familiarity with basic networking concepts such as DNS, DHCP, VPNs, and TCP/IP, with ability to diagnose and resolve common connectivity and access issues
- • Experience using ticketing systems (ServiceNow preferred) to document, track, and close support requests
- • Exposure to cybersecurity fundamentals, including secure endpoint management, vulnerability management, and compliance standards
- • Practical knowledge of endpoint protection and MDM solutions, Tanium preferred
- • Experience supporting remote users, SaaS-based productivity suites, and cloud identity management platforms
- • Experience providing executive and VIP support
🏖️ Benefits
- • 5 days of volunteer time off (VTO) per year to contribute to communities and causes employees care about
- • Opportunity to work for a company recognized worldwide as a great place to work and on the Forbes Cloud 100 list for ten consecutive years
- • Hybrid work model requiring minimum of three days per week in the Krakow Office (Fabryczna Street)
- • Access to Tanium’s privacy policy and commitment to protecting personal data
- • Part of a diverse and inclusive culture emphasizing collaboration, respect, and collective action
- • Global organization with stakeholders worldwide, offering exposure to international operations and perspectives
Skills & Technologies
About Tanium Inc.
Tanium is a leading endpoint management and security platform that provides real-time visibility and control over all endpoints in an enterprise. Its unified platform allows organizations to manage, secure, and update their devices at scale, regardless of location or operating system. Tanium's technology helps businesses detect and respond to threats, ensure compliance, and improve operational efficiency. The company serves a wide range of industries, including finance, healthcare, and government, by offering a comprehensive solution for endpoint complexity and security challenges. Tanium's approach emphasizes speed, accuracy, and simplicity in managing and securing distributed IT environments.
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