Job Overview
Location
London
Job Type
Full-time
Category
Engineering
Date Posted
May 12, 2026
Full Job Description
đź“‹ Description
- • Lead Platform Engineer responsible for owning the reliability and infrastructure standards that keep Fyxer’s AI Email and Meeting Assistant running at scale, ensuring zero-downtime migrations, incident resolution, and safe feature shipping.
- • Day-to-day responsibilities include planning and executing high-risk infrastructure migrations, diagnosing and fixing production incidents, analyzing error logs and support tickets to drive reliability improvements, building and maintaining cloud architecture and scripts, and reviewing new features with product engineers to enforce reliability before production.
- • Fyxer is a pure-play applied AI company backed by Marc Benioff, Harry Stebbings, David Singleton, and Madrona, having grown from $0 to $30M+ ARR in under 18 months after raising $10M Series A and $30M Series B. The platform team is a small, high-ownership group focused on billing, third-party integrations, uptime, and incident response.
- • The role offers the opportunity to deepen expertise in TypeScript, Google Cloud, database design, and production ownership while shaping reliability standards across the product, working alongside exceptional engineers in a fast-moving, intellectually rigorous environment where learning and technical craft are deeply valued.
🎯 Requirements
- • Expert-level TypeScript proficiency with ability to diagnose and fix production incidents quickly by reading and understanding code
- • Deep experience with Google Cloud or equivalent, including deployments, scripting, GitHub workflows, and architectural decision-making under constraints
- • Strong database knowledge covering design, optimization, and justification of solutions beyond basic querying
- • Proven production ownership experience: diagnosing, resolving, and preventing recurrence of incidents with calm and speed
- • Fullstack capability to design and build features alongside product engineers from a reliability perspective
- • Self-driven obsession with learning and technical craft, demonstrated by proactive problem-solving and discomfort with stagnation
🏖️ Benefits
- • Competitive compensation up to £170k/year DOE + equity
- • Hybrid work model: Monday–Thursday in office at Chancery Lane, London; Friday remote
- • Opportunity to work with a high-impact, applied AI product used by professionals in sales, consulting, and recruiting, with 53% of generated email drafts sent by users
- • Direct mentorship and collaboration with Founding Engineer Josh Harrison, who leads the platform team
- • Exposure to complex, zero-downtime infrastructure challenges such as Stripe billing migration and Outlook webhook redesign
- • Access to a prestigious investor network including Marc Benioff, Harry Stebbings, David Singleton, and Madrona
Skills & Technologies
About Fyxer Inc.
Fyxer is a technology company that provides a platform for managing and resolving customer support issues. Their service aims to streamline the customer service process by offering tools for ticket management, communication, and analytics. The platform is designed to help businesses improve their customer support efficiency and customer satisfaction. Fyxer focuses on delivering a user-friendly interface and robust features to handle a wide range of support needs. They cater to businesses looking to optimize their customer service operations and build stronger customer relationships through effective issue resolution and communication strategies. Their goal is to empower businesses with the technology to deliver exceptional support experiences.
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