Job Overview
Location
San Francisco, CA
Job Type
Full-time
Category
Product Management
Date Posted
March 24, 2026
Full Job Description
đź“‹ Description
- • Lead Product Manager for Developer Experience at Klaviyo, responsible for shaping the internal development environment to enhance engineering velocity, reliability, and joy by treating engineers as primary customers.
- • Define and execute product strategy for Klaviyo’s developer platform, aligning with the 'Need for Speed' initiative to improve cycle times, reduce toil, and increase AI-driven automation across the software development lifecycle.
- • Partner with Engineering, SRE, QE, and product leaders to identify pain points in coding, testing, deployment, and maintenance, prioritizing investments that boost productivity and developer satisfaction.
- • Drive adoption of AI-first practices, including autonomous code agents and AI copilots for code review and testing, ensuring safety and reliability are maintained while accelerating delivery.
- • Establish and track key metrics such as PR throughput, cycle time, change failure rate, developer experience index, and AI tool adoption to measure impact and guide decisions.
- • Champion quality and safety by collaborating with SRE and QE teams to embed reliability into developer workflows, ensuring velocity gains do not compromise system stability.
- • Guide long-term architecture and tooling decisions to ensure scalability and sustainability of the developer experience as Klaviyo grows.
- • Foster transparency and feedback loops with engineers, engineering managers, and leadership to ensure alignment, adoption, and continuous improvement of tooling and practices.
- • Influence senior technical leaders without direct authority, using data, storytelling, and collaboration to drive organizational change and buy-in.
- • Thrive in a fast-paced, hybrid environment (3 days/week in SF office), balancing immediate wins with long-term strategic platform development.
🎯 Requirements
- • Proven experience leading product strategy for developer platforms, infrastructure, or tooling, with a track record of improving engineering velocity and reliability.
- • Deep empathy for engineers and experience improving workflows across the software development lifecycle (coding, testing, deployment, maintenance).
- • Strong understanding of AI applications in software development, able to distinguish practical value from hype and drive responsible adoption.
- • Fluency in engineering productivity and quality metrics (e.g., PR throughput, cycle time, change failure rate, incident rates, DevEx indices).
- • Ability to influence senior engineering leaders (Infra, SRE, QE, product) without authority through collaboration and data-driven storytelling.
- • Bias for action, comfortable in fast-moving environments, balancing short-term execution with long-term vision.
🏖️ Benefits
- • Competitive base salary range of $168,000 to $252,000 USD, reflecting market-based compensation across U.S. locations.
- • Participation in Klaviyo’s annual cash bonus plan and potential equity compensation as part of total rewards.
- • Comprehensive health, welfare, and wellbeing benefits, including medical, dental, vision, and wellness programs.
- • Hybrid work model requiring 3 days/week in the San Francisco office to foster collaboration and connection.
- • Access to Klaviyo’s commitment to equal opportunity, non-discrimination, and inclusive workplace practices.
- • Support for responsible AI use, including accommodations and adherence to AI guidelines in hiring and development processes.
Skills & Technologies
Product Management
Senior
Remote
About Klaviyo, Inc.
Klaviyo is a cloud-based marketing automation platform that aggregates customer data from e-commerce stores, email, SMS, and ads to build unified profiles. Marketers use its segmentation, predictive analytics, and omnichannel campaigns to personalize messages, trigger flows, and measure revenue attribution. Designed for online retailers, it integrates with Shopify, WooCommerce, Magento, and major payment gateways, offering real-time dashboards and GDPR-compliant tools to grow repeat sales and customer lifetime value.
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