Lead Product Manager, Payments

📋 Description

• • Own the end-to-end product vision and strategy for Welltech’s internal payment platform, driving its evolution to support global scaling and business objectives.
• • Lead checkout optimization initiatives through A/B testing, conversion rate analysis, and user behavior insights to maximize revenue and reduce friction in the payment journey.
• • Define and execute product roadmaps aligned with company goals, in close collaboration with senior leadership, engineering, design, and finance teams.
• • Build and manage a team of Payment Product Managers, fostering a culture of accountability, innovation, and data-driven decision-making.
• • Develop and deliver detailed product plans, timelines, and launch schedules for new features, ensuring alignment across technical, operational, and business units.
• • Implement a rigorous data-driven culture across the product lifecycle — from ideation and prioritization to post-launch performance tracking and iteration.
• • Coordinate integrations with third-party payment providers, ensuring seamless functionality, compliance, and reliability across all markets.
• • Evaluate competitive payment solutions and market trends to identify opportunities for differentiation, expansion, and improved customer experience.
• • Launch complementary products that extend the capabilities of the core payment platform, increasing retention, LTV, and platform stickiness.
• • Drive PCI DSS compliance initiatives and ensure all payment systems meet regulatory and security standards across jurisdictions.
• • Manage recurring billing systems, subscription models, and tax-compliant invoicing structures to support global user bases and diverse currency requirements.
• • Communicate product changes, roadmaps, and outcomes clearly and consistently to all stakeholders, including executives, engineers, customer support, and regional teams.
• • Align cross-functional teams on shared KPIs and success metrics, breaking down silos to ensure coordinated delivery of business-critical payment features.
• • Conduct competitive benchmarking against industry payment platforms to inform feature prioritization and strategic differentiation.
• • Champion user-centric design in payment flows by working closely with UX researchers and designers to reduce abandonment and increase conversion.
• • Own the financial health of the payment platform by analyzing revenue metrics, churn drivers, and payment failure rates to guide product improvements.
• • Lead product launch planning, including stakeholder communication, rollout sequencing, risk mitigation, and post-launch monitoring.
• • Act as the primary point of contact for internal and external payment partners, ensuring smooth coordination of integrations and contract renewals.
• • Translate business needs into technical requirements and collaborate with engineering leads to prioritize backlog items based on impact and feasibility.
• • Ensure all payment products adhere to evolving global financial regulations, including GDPR, PSD2, and local tax laws.
• • Monitor platform uptime, transaction success rates, and fraud indicators to maintain trust and reliability in the payment experience.