Product Manager, Integrations

Heidi Health Pty Ltd

Job Overview

Location

Melbourne

Job Type

Full-time

Full Job Description

📋 Description

• Own the product strategy and roadmap for Heidi’s integrations platform, including the integration framework, customer-facing Integration Marketplace, and all EMR/non-EMR connectors (Epic, Cerner, Athena, MEDITECH Expanse, Veradigm, Best Practice)
• Drive the migration of existing and new integrations to a unified, shared infrastructure featuring sectional notes write-back, standardized error handling, analytics instrumentation, and multi-tenancy
• Decide which integrations to build, deepen, or deprecate by balancing customer demand, regional priorities, and engineering cost while avoiding one-off configurations that fragment the platform
• Serve as the central integration layer for all Heidi products (Scribe, Comms, Evidence), ensuring any external system connection flows through the integrations platform
• Own the unified Integration Marketplace experience across Scribe, Comms, and Evidence — including discoverability, multi-user setup flows, and closed-loop handling of integration requests from growth and commercial teams
• Translate real-world EMR behaviors — such as HL7 ADT message structures, FHIR resource mapping, Cerner addendum workflows, MEDITECH approval pathways, and Athena shell account quirks — into precise, actionable product specifications
• Set and enforce standards for integration quality and reliability, including write-back confirmations, latency thresholds, and recovery from upstream system failures
• Act as the bridge between US, UK, and APAC regional teams, absorbing conflicting priorities and translating them into a coherent, scalable platform roadmap rather than a backlog of custom fixes
• Work directly with EHR vendors, integration engines, and platform teams to anticipate and respond to API changes, certification updates, and compliance requirements
• Identify patterns across customer issues — when the same gap appears in three accounts or regions — and convert them into platform-wide fixes instead of bespoke workarounds
• Expand the integration surface beyond EMRs to include document stores (SharePoint, Google Drive, OneDrive), clinical/drug references, scheduling systems, and secure messaging platforms
• Diagnose integration failures by reading logs and distinguishing between model errors, framework bugs, and customer-specific configuration issues
• Make daily build-vs-configure trade-offs: determine when a customer request requires a scalable platform change versus a temporary, isolated solution
• Ship and own the end-to-end delivery of integrations, from requirement gathering through deployment, monitoring, and iterative improvement
• Collaborate directly with clinicians during live EMR usage sessions (e.g., observing Cerner mapping or MEDITECH ambient flows) to extract actionable product insights
• Communicate integration requirements to engineering and commercial teams with clarity, ensuring contracts and technical implementations align
• Use AI tools (Cursor, Claude Code, etc.) to accelerate prototyping, documentation, and code analysis — and demonstrate tangible outputs created with them
• Translate core LLM concepts (prompting, embeddings, retrieval, evaluation) into reliable, user-facing integration features
• Say ‘no’ to isolated requests and turn them into platform capabilities that unlock multiple deals across regions

🎯 Requirements

• BA/BS in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, or related technical field
• 4+ years in product, integrations, or technical roles with demonstrated shipping of platform or framework products
• Real fluency with healthcare interoperability standards: SMART on FHIR, HL7 v2 (ADT, ORM, ORU), FHIR resources, OAuth flows for clinical apps
• Experience making build-vs-configure trade-offs and shipping scalable platform solutions that serve multiple customers
• Diagnostic fluency: ability to read integration logs and distinguish framework issues from configuration errors
• Proven ability to manage competing regional priorities and build a coherent roadmap under pressure

🏖️ Benefits

• Flexible hybrid working environment with 3 days in the office
• $500 annual personal development budget
• Equity (shares) in the company
• Opportunity to work alongside top engineers and creatives in a diverse team
• Chance to create global impact within one of Australia’s leading healthtech startups
• Fast-track career advancement potential for high-impact contributors

Skills & Technologies

OAuth

Product Management

Hybrid

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Heidi Health Pty Ltd

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About Heidi Health Pty Ltd

Heidi Health is an Australian clinical software company that provides AI-powered medical scribe and workflow automation tools for healthcare providers. Its platform records and transcribes patient consultations in real time, generating structured clinical notes, referral letters and coding suggestions that integrate directly with electronic medical record systems. The company serves general practitioners, specialists and allied health professionals, aiming to reduce administrative burden and improve documentation accuracy while maintaining data security and compliance with Australian healthcare standards.

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