Lead Protection Officer

M-KOPA Holdings Limited

Job Overview

Location

Lagos

Job Type

Full-time

Full Job Description

📋 Description

• Build and own M-KOPA’s internal safeguarding function within a fast-scaling private sector company, ensuring a safe, respectful, and dignified work environment for all 2,300+ employees and 35,000 field agents across Nigeria and other markets.
• Design and implement preventive safeguarding measures tailored to diverse operational environments, including HQ staff, retail shops, warehouses, and field sales agents.
• Deliver training programs that drive measurable behavioral change and foster a culture of safeguarding across all levels of the organization.
• Serve as the primary point of contact for survivors of workplace harm, managing the full incident lifecycle from first response through investigation, follow-up support, third-party referrals, and case closure.
• Monitor and attend all reporting channels to ensure no incident goes unheard or unacted upon, maintaining confidentiality and sensitivity throughout the process.
• Conduct and support administrative investigations into safeguarding incidents, liaising with law enforcement, hospitals, counselors, and specialist external service providers as needed.
• Manage and document all incidents through M-KOPA’s global grievance platform, ensuring compliance with company standard operating procedures.
• Proactively identify and mitigate risks related to workplace harm, including gender-based violence and harassment (GBVH), and advocate for duty of care among all people managers.
• Create and manage internal communications on safeguarding policies, rights, obligations, and reporting mechanisms to ensure awareness across all operations in Nigeria and beyond.
• Build and maintain trusted relationships with local third parties including law enforcement, healthcare providers, and support services to enable effective incident response in Nigeria’s cultural and legal context.
• Operate with emotional resilience and professional discipline when handling confidential, distressing cases, often without a predefined playbook, in a context where GBV is significantly underreported.
• Champion cultural change by modeling and promoting safeguarding as a daily practice, not just a policy, and ensuring accountability at all levels of the organization.

🎯 Requirements

• At least 4 years of hands-on safeguarding experience managing sensitive cases across diverse operational environments, with preference for private sector, HR, or field-based settings.
• Deep knowledge of Nigeria’s legal framework and cultural context surrounding workplace harm, including GBVH and sexual violence.
• Established relationships or ability to rapidly build relationships with Nigerian law enforcement, hospitals, counselors, and specialist service providers.
• Proven communication and training skills to sensitize diverse teams and drive real behavioral change.
• Direct experience handling cases of gender-based violence and sexual violence, particularly in low-reporting contexts.
• Personal resilience and professional discipline to manage confidential, distressing situations with care, confidentiality, and calm under pressure.

🏖️ Benefits

• Opportunities for career ownership through diverse development programs, coaching partnerships, and on-the-job training.
• Family-friendly policies and prioritization of employee well-being.
• Flexibility in work arrangements within the on-site Lagos office environment.
• Participation in a globally recognized company named one of Africa’s fastest-growing by the Financial Times and one of TIME’s 100 Most Influential Companies.

Skills & Technologies

Senior

Onsite

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M-KOPA Holdings Limited

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About M-KOPA Holdings Limited

M-KOPA Holdings Limited provides asset-financing and digital financial services across Africa, enabling underbanked customers to acquire smartphones, solar home systems, and productive-use assets through flexible pay-as-you-go installments. The company combines IoT-enabled hardware, mobile payments, and proprietary credit algorithms to offer affordable, unsecured loans while building credit histories for millions. Founded in 2011 and headquartered in Nairobi, Kenya, M-KOPA operates in Kenya, Uganda, Nigeria, Ghana, and South Africa, serving over 3 million customers and disbursing more than $1 billion in cumulative credit.

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