Lead Technology Leadership Professional

📋 Description

• • As a Lead Technology Leadership Professional at Humana Inc., you will be at the forefront of a critical enterprise-wide initiative aimed at revolutionizing provider workflows and significantly enhancing the overall provider experience. This senior role demands a strategic and execution-focused individual who can drive tactical delivery, orchestrate complex cross-functional workstreams, and provide essential support for strategic pilots and vendor engagements. Your expertise will be instrumental in streamlining key provider processes, including onboarding, contracting, credentialing, and servicing, ensuring a more efficient and positive interaction for our healthcare partners.
• • You will act as a key collaborator, bridging the gap between business objectives and technical solutions. This involves working closely with both business and technical stakeholders to define, prioritize, and deliver on ambitious provider simplification goals and milestones. Your insights will guide the evaluation and qualification of cutting-edge technology components, ensuring we leverage the most effective solutions available.
• • A significant aspect of your role will be championing automation and digital enablement initiatives. You will identify opportunities to reduce friction points in provider processes, thereby improving provider satisfaction and fostering stronger relationships. This requires a deep understanding of current workflows and a forward-thinking approach to technological integration.
• • Facilitating clear and consistent communication across a diverse range of stakeholders will be paramount. You will ensure alignment on objectives, progress, and challenges, fostering a collaborative environment that drives successful outcomes. This includes contributing actively to change management strategies and communication planning, which are vital for ensuring smooth adoption and long-term sustainability of new processes and technologies.
• • This position requires a high degree of autonomy and critical thinking. You will exercise independent judgment and make complex decisions regarding your job duties and related tasks, operating with minimal supervision. Your ability to analyze variable factors and determine the most effective course of action will be crucial for navigating the complexities of this role.
• • You will be responsible for leading the technical strategy and architectural decisions that underpin scalable, secure, and maintainable solutions. This involves ensuring that the technology choices made align with Humana's long-term vision and operational requirements.
• • A key part of your mandate will be to evaluate and manage strategic vendors and SaaS solutions. This includes driving contract value, ensuring high-quality integration, and rigorously monitoring performance against Service Level Agreements (SLAs).
• • You will lead architecture and technical delivery efforts, with a strong emphasis on ensuring the scalability and data security of our systems. This requires a comprehensive understanding of the technologies currently in use within the application(s) or infrastructure, as well as an awareness of emerging trends.
• • The role involves managing multiple tasks and deadlines with meticulous attention to detail, ensuring that all project components are delivered on time and to the highest standard.
• • You will be expected to communicate effectively, including delivering compelling presentations to senior leadership, articulating complex technical concepts and project progress in a clear and concise manner.
• • Advanced experience in leading special projects and producing comprehensive metrics, measurements, and trend reports is essential for demonstrating impact and informing strategic decisions.
• • A fundamental requirement is a passion for contributing to an organization dedicated to continuously improving consumer experiences. Your work will directly impact how healthcare providers interact with Humana, making their experience smoother and more efficient.
• • While this is a remote position, occasional travel to Humana's offices for training or meetings may be required, necessitating flexibility and a willingness to engage in person when needed.