Lead, Training

📋 Description

• • Lead, Training role at Dandy Technology, Inc. focused on supervising and elevating the performance of frontline Trainers who support new customer onboarding, ensuring a seamless experience as the company scales globally.
• • Day-to-day responsibilities include leading and developing a high-performing team through coaching, 1:1s, QA strategy implementation, and fostering collaboration; optimizing operations by managing schedules, resolving tooling issues, and improving SOPs; and driving strategic impact by analyzing performance data, executing training strategies, and acting as an escalation point for complex customer issues.
• • Dandy is transforming the $200B dental industry by building the operating system for dental offices worldwide, backed by leading venture capital firms, with a mission to simplify and modernize dental practice functions through technology, innovation, and world-class support.
• • The role offers opportunities to develop leadership and operational expertise in a high-growth startup environment, drive measurable improvements in team performance and customer onboarding, and gain experience in cross-functional collaboration and process optimization at scale.