Job Overview
Location
Remote Netherlands
Job Type
Full-time
Category
Engineering
Date Posted
July 9, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary owner and subject matter expert for EU Datacenter operations, processes, restricted PII workflows, and client support activities.
- • Provide advanced Tier 2 technical support by troubleshooting complex platform, user, integration, and system issues while ensuring timely resolution and communication.
- • Manage user administration activities, including account provisioning, permissions, access management, and related operational processes.
- • Support and troubleshoot technical integrations, including LMS integrations, Single Sign-On (SSO), APIs, xAPI connections, and data feeds.
- • Partner with internal teams, third-party vendors, and platform providers to investigate issues, implement solutions, communicate updates, and improve service delivery.
- • Monitor support trends, identify recurring issues, and recommend process, system, and operational improvements that enhance the client experience.
- • Develop and maintain documentation, knowledge articles, and operational procedures that promote consistency, scalability, and team effectiveness.
- • Represent the support team in cross-functional initiatives, advocating for client-focused solutions and continuous improvement across the business.
🎯 Requirements
- • 5+ years of experience in educational technology, technical support, product support, client success, systems administration, implementation, or a related field.
- • Demonstrated experience troubleshooting complex technical and operational issues, identifying root causes, and driving issues through resolution while balancing client needs and business priorities.
- • Strong proficiency with Microsoft Office Suite, CRM and ticketing platforms (such as Salesforce and Zendesk), learning management systems (LMS), Splunk, Jira, or similar enterprise technologies.
🏖️ Benefits
- • Competitive compensation and benefits package.
- • Meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays!
- • Opportunity to earn our annual Performance Based Variable Pay Program.
đź“Ť Location
- • Remote Netherlands
- • EU Datacenter operations
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Harvard Business Publishing
Harvard Business Publishing empowers organizations globally with transformative leadership development solutions. Drawing on over a century of Harvard Business School expertise, the company provides tailored learning experiences, insights, and content, notably through its Harvard Business Impact offerings. These solutions cultivate effective leaders who drive strategy, shape culture, and address critical business challenges, from digital transformation to talent pipeline development. Serving 500 Global 2000 enterprise clients across diverse industries and reaching over 10 million global learners, Harvard Business Publishing fosters positive, high-performing cultures within dynamic, often distributed, business environments, delivering lasting impact for enterprises worldwide.
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