Legal Operations Lead

Trustly Group AB

Job Overview

Location

London, United Kingdom

Job Type

Full-time

Full Job Description

📋 Description

• The Legal Operations Lead at Trustly Group AB is a pivotal role responsible for optimizing and scaling the legal function to support the company’s rapid growth in the global Open Banking Payments space. This position ensures that legal processes are efficient, compliant, and aligned with business objectives, enabling Trustly to maintain its leadership in secure, innovative payment solutions while navigating complex regulatory landscapes across multiple jurisdictions.
• Reporting into the General Counsel or Head of Legal, the Legal Operations Lead will design, implement, and continuously improve legal workflows, technology systems, vendor management, and performance metrics to increase the effectiveness and agility of the legal team. This role bridges legal expertise with operational excellence, allowing lawyers to focus on high-value strategic work while ensuring the department runs like a high-performing business unit.
• Day-to-day responsibilities include: developing and managing the legal department’s budget and financial planning; implementing and overseeing legal technology tools such as contract lifecycle management (CLM) systems, e-billing platforms, and matter management software; establishing standardized processes for contract drafting, review, approval, and storage; managing relationships with external law firms and alternative legal service providers, including fee negotiation and performance monitoring; creating and tracking key performance indicators (KPIs) to measure legal team efficiency, cycle times, and cost-effectiveness; ensuring compliance with internal policies and external regulations, particularly around data privacy (GDPR), financial services regulations, and cross-border transactions; supporting legal hold and e-discovery processes when needed; leading initiatives to improve knowledge management and internal legal training programs; collaborating closely with finance, HR, compliance, and product teams to align legal operations with broader company goals; and driving continuous improvement through process automation, workflow optimization, and change management.
• Trustly’s legal team operates within a fast-paced, innovative, and globally distributed organization that values transparency, accountability, and proactive problem-solving. The company fosters an entrepreneurial culture where employees are empowered to take ownership, challenge the status quo, and contribute to meaningful change. As a fintech leader headquartered in Stockholm with a significant presence in London, Trustly combines Nordic efficiency with global ambition, offering a dynamic environment where legal professionals can grow alongside the company’s expansion into new markets and product lines.
• In this role, the successful candidate will have the opportunity to build and shape the legal operations function from the ground up, gaining deep exposure to both legal strategy and business operations in a high-growth fintech environment. They will develop expertise in legal technology adoption, vendor management, financial oversight of legal spend, and cross-functional collaboration — skills that are increasingly valuable in modern legal departments. The role offers significant visibility to senior leadership and the chance to influence how legal supports innovation, risk management, and scalability in a regulated industry. Over time, the incumbent can expect to grow into a strategic advisor to the General Counsel and potentially expand their scope to include broader operational or compliance leadership responsibilities.

🎯 Requirements

• Bachelor’s degree in Law, Business Administration, or a related field; advanced degree or paralegal certification preferred
• Minimum 5 years of experience in legal operations, law firm management, or in-house legal support within a corporate or financial services environment
• Proven experience implementing and managing legal technology systems (e.g., CLM, e-billing, matter management)
• Strong understanding of GDPR, financial services regulations, and compliance frameworks relevant to payments and fintech
• Excellent project management, analytical, and process improvement skills with a data-driven mindset
• Exceptional communication and stakeholder management abilities, with fluency in English; additional European languages a plus

🏖️ Benefits

• Competitive salary and performance-based bonus structure
• Comprehensive health, dental, and vision insurance plans
• Generous paid time off, including vacation, sick leave, and parental leave
• Flexible hybrid working model with options for remote work
• Professional development budget and support for certifications or further education
• Equity participation through stock options or similar long-term incentive plans
• Wellness programs, including mental health resources and fitness subsidies
• Regular team events, offsites, and opportunities to connect with global colleagues

Skills & Technologies

Senior

Onsite

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Trustly Group AB

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About Trustly Group AB

Trustly Group AB is a Swedish open-banking payments company founded in 2008 that enables consumers to pay merchants directly from their bank accounts without cards or wallets. It connects to over 6,000 banks across Europe and North America, processing real-time account-to-account transfers for e-commerce, gaming and financial services. The firm licenses its payment initiation services to merchants and partners, earning fees per transaction. Headquartered in Stockholm, Trustly is regulated as a payment institution by the Swedish FSA and holds EMI licenses in multiple EU jurisdictions.

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