Legal Operations Program Manager, Legal & Compliance

Zillow Group, Inc.

Job Overview

Location

Remote-USA

Job Type

Full-time

Full Job Description

📋 Description

• As a Legal Operations Program Manager at Zillow Group, you will drive operational excellence and innovation within the Legal & Compliance department by owning a portfolio of cross-functional initiatives from intake to measurable outcomes, ensuring alignment with strategic goals and continuous improvement of project management standards.
• You will act as the keeper of the department’s strategic roadmap, maintaining visibility into current and planned initiatives, assessing new ideas through critical analysis and metrics, and building business cases that include problem statements, options, cost/benefit analysis, risks, and success metrics to ensure only the most critical work is prioritized.
• Your day-to-day responsibilities will include developing and driving ADKAR-based change plans, creating and maintaining project plans and executive-ready status reports, anticipating bottlenecks, managing critical issues, making strategic tradeoffs, and deploying success metrics and tracking dashboards to evaluate progress and optimize performance across teams.
• You will partner extensively with Legal & Compliance teams, as well as business stakeholders, Sourcing, Product, Engineering, and other cross-functional groups, using strong communication and negotiation skills to bridge the gap between legal experts and the wider business, ensuring alignment and forward momentum without confusion or disruption.
• You will develop and institutionalize best practices for project management within the department, creating scalable and repeatable tools and methodologies, while operating with high integrity on highly sensitive and confidential projects, gaining exposure to diverse legal subject matter areas.
• In this role, you will grow as a strategic leader by mastering the balance between high-level roadmap planning and detail-oriented execution, refining your ability to influence stakeholders at all levels, and becoming a trusted partner known for clarity, follow-through, and operational rigor in a fast-paced, innovative environment.
• You will contribute directly to Zillow’s mission of reimagining how people move through the real estate market by enabling the Legal & Compliance team to operate more efficiently and effectively, supporting innovation and customer trust across the organization.

🎯 Requirements

• Strong background and deep experience in Legal Operations, Legal practice, or a closely related field.
• Demonstrated track record of successfully leading, managing, and deploying large, complex cross-functional initiatives.
• Exceptional communication and negotiation skills, with an inherent ability to speak the "language" of legal and compliance professionals.
• Experience defining, tracking, and communicating operational metrics tied to adoption, cycle time, quality, and satisfaction.
• High proficiency in Airtable, Google Workspace, and modern AI/workflow automation tools (e.g., Glean, ChatGPT, n8n).
• Strategic thinker who effortlessly balances high-level roadmap planning with hands-on, detail-oriented execution.

🏖️ Benefits

• Competitive base salary ranging from $103,500 to $174,000 annually, depending on location, with additional eligibility for equity awards based on experience, performance, and location.
• Recognition as part of a FORTUNE 100 Best Companies to Work For® (2025) and PEOPLE Companies That Care® (2025) employer, reflecting a commitment to an innovative, inclusive, and engaging culture.
• Fully remote work flexibility within the USA, allowing employees to work from any of the 50 U.S. states (with limited exceptions) while maintaining access to national career growth opportunities.
• Opportunity to work on highly sensitive, impactful legal and compliance initiatives that support Zillow’s mission of reshaping the real estate industry and helping more people make home a reality.
• Access to professional development through exposure to diverse subject matter areas, cross-functional collaboration, and the chance to shape department-wide project management standards and best practices.

Skills & Technologies

Remote

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Zillow Group, Inc.

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About Zillow Group, Inc.

Zillow Group operates the largest digital real-estate marketplace in the United States, connecting buyers, sellers, renters, landlords and agents through websites and mobile apps. Founded in 2006 and headquartered in Seattle, the company provides property listings, valuation estimates via its Zestimate algorithm, comparative market analytics, mortgage origination and title services, and iBuying through its Zillow Instant Offers program. Revenue is generated primarily from Premier Agent advertising, lead generation, and real-estate services. The platform covers more than 110 million U.S. homes and is publicly traded on NASDAQ under the ticker ZG.

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