Patient Account Resolution Specialist

📋 Description

• • The Patient Account Resolution Specialist at Accendra Health (part of Owens & Minor, Inc.) plays a vital role in ensuring patients receive timely access to essential home healthcare services by resolving insurance and billing issues, directly supporting the company’s mission of Bringing Care To Life™.
• • Day to day, the specialist reviews new and recurring patient accounts to gather required documentation from referral sources for insurance billing, researches and secures patient information to maintain equipment coverage, evaluates documentation for compliance, manages outreach to patients, referrals, and field teams, performs follow-up for timely reimbursement, and proactively identifies trends to improve patient experience and prevent recurring issues.
• • Accendra Health, through its Apria and Byram Healthcare brands, is a national leader in home respiratory services and medical equipment, dedicated to improving patients’ quality of life at home by helping them sleep better, breathe better, heal faster, and thrive longer through personalized, long-term care.
• • In this role, you will develop expertise in healthcare insurance processes, patient advocacy, cross-functional collaboration, and compliance standards while contributing to a culture of empathy, accountability, and continuous improvement in patient and employee experience.