Licensed Transaction Coordinator - Philadelphia

Rocket Mortgage, LLC

Job Overview

Location

Remote - Pennsylvania

Job Type

Full-time

Full Job Description

📋 Description

• Coordinate real estate transactions from contract to close, managing communication and timelines between agents, clients, lenders, closing companies, and other parties.
• Take ownership of all transaction-related paperwork, including drafting addenda, processing disclosures, and ensuring complete and accurate documentation files.
• Schedule and coordinate property access for inspectors, appraisers, and other vendors to ensure timely completion of required evaluations.
• Manage a high volume of transactions, processing an average of 30–50 deals per month during peak periods while maintaining quick response times and proactive follow-up.
• Proactively support multiple real estate agents by understanding their working styles and anticipating their needs to maximize their time and reduce stress.
• Minimize client stress by expertly guiding them through the closing process and promptly answering their questions regarding transaction status and requirements.
• Monitor all contractual deadlines and alert relevant parties when deadlines are at risk; take initiative to mitigate risks within your control to ensure on-time closings.
• Maintain compliance with real estate regulations and company protocols by ensuring all disclosures, forms, and procedures are accurately completed and filed.
• Use company-specific tools and technology to track transaction progress, communicate with stakeholders, and inform clients about listing activities and next steps.
• Deliver service that meets Redfin’s gold standard of excellence, driving satisfaction among both agents and clients through consistent, reliable, and attentive support.
• Work in a fast-paced environment while juggling multiple priorities, applying market knowledge and organizational skills to keep transactions on track.
• Communicate clearly and concisely via phone and email with clients, agents, and third-party vendors to resolve issues and provide updates.
• Maintain a calm and professional demeanor when addressing challenges, resolving conflicts, or managing high-pressure situations during critical transaction phases.
• Demonstrate strong accountability for the overall agent and client experience, prioritizing their success above all else.
• Attend up to four in-office team events per year, with the role otherwise fully remote.
• Work a standard Monday–Friday schedule from 8:00 a.m. to 5:00 p.m.

🎯 Requirements

• Valid real estate license required
• One year of customer service experience required
• One year of real estate contract experience preferred, with knowledge of contingencies, settlement, and lending processes
• Excellent attention to detail, organizational, and interpersonal skills
• Proficient in basic technologies including internet search, email, and CRM tools; ability to learn proprietary software (e.g., Google Suite, Redfin tools)
• Experience communicating via phone and email with clients and third parties required

🏖️ Benefits

• Annual bonus and incentive opportunities
• Medical, dental, and vision benefits
• 401(k) retirement plan
• Paid-time off
• Fully remote work with up to four in-office team events per year
• In-depth training and professional development support

Skills & Technologies

Remote

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Rocket Mortgage, LLC

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About Rocket Mortgage, LLC

Rocket Mortgage, LLC, formerly operating as Quicken Loans, is a Detroit-based residential mortgage lender. Founded in 1985, it provides home purchase, refinance and home-equity loans through a fully digital application, underwriting and closing process. The company serves clients in all 50 U.S. states via its Rocket Mortgage online platform and a network of loan officers, and it is the nation’s largest retail mortgage originator by volume.

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