Job Overview
Location
United States (Remote)
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 1, 2026
Full Job Description
đź“‹ Description
- • As a Loan Counselor at Zippymh LLC, you will serve as the primary point of contact for customers who are behind on their manufactured home loan payments, playing a critical role in helping them regain financial stability while upholding the company’s mission to make homeownership accessible and sustainable. Your work directly supports Zippy’s commitment to addressing the affordable housing crisis by guiding customers toward viable solutions that prevent foreclosure and promote long-term housing security.
- • Day to day, you will conduct outbound calls to delinquent customers with empathy and professionalism, assess their financial hardships, negotiate feasible repayment plans in compliance with company policies and regulations, accurately document all interactions in systems like OneDrive and Asana, educate customers on payment responsibilities and available resources, resolve disputes constructively, and provide regular performance updates to management to inform process improvements.
- • You will join a remote-first, mission-driven team spread across multiple U.S. states, including Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and beyond, where collaboration, innovation, and a shared passion for financial empowerment define the culture. Backed by institutional investors, Zippy fosters a startup environment that values agility, integrity, and continuous learning.
- • In this role, you will develop advanced skills in financial counseling, conflict resolution, and customer advocacy while gaining deep expertise in manufactured home lending—a niche but growing sector. You’ll have the opportunity to contribute meaningfully to Zippy’s growth, influence process improvements, and build a career in a company that promotes from within and invests in employee development through training, licensing support, and mentorship.
🎯 Requirements
- • 2+ years of experience in collections, loan servicing, customer service, or a similar client-facing role involving financial discussions
- • Proven ability to achieve high customer satisfaction scores while managing sensitive conversations about debt and repayment
- • Excellent written and verbal communication skills, with fluency in Spanish strongly preferred
- • Comfort learning and using new technologies, including Microsoft OneDrive, Asana, and proprietary loan management software
- • Demonstrated integrity, attention to detail, and a solutions-oriented mindset in fast-paced, startup environments
🏖️ Benefits
- • Competitive salary with potential for annual bonuses and variable pay based on performance and experience
- • Equity grants for all employees, enabling shared ownership in Zippy’s growth and success
- • Comprehensive health benefits including medical, dental, vision, STD, LTD, and life insurance, plus access to FSAs and wellbeing programs like Headspace, Gympass+, and Spring Health
- • Remote work flexibility with a supportive, vibrant Slack culture and No Meeting Wednesdays to enhance focus and work-life balance
- • Generous PTO, paid parental leave, training and licensing support, and clear pathways for career advancement through internal promotion
Skills & Technologies
About Zippymh LLC
Zippymh LLC is a U.S.-based software development firm that builds productivity and workflow tools for small businesses and creative teams. Its flagship products include cloud-based file management, invoicing, and project-tracking applications designed to reduce administrative overhead. The company operates on a SaaS subscription model, integrates with popular third-party services, and emphasizes simple, fast user experiences. Headquartered in Delaware with a distributed remote workforce, Zippymh serves clients in North America, Europe, and Southeast Asia.
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