Loan Processing Supervisor (Hybrid)

Enova International, Inc.

Job Overview

Location

Chicago, IL

Job Type

Full-time

Full Job Description

📋 Description

• As a Loan Processing Supervisor at Enova International, you will oversee the day-to-day functions of a team of representatives, ensuring high productivity, quality customer experience, and operational efficiency in a fast-paced financial technology environment.
• Your daily responsibilities include managing performance metrics, reviewing quality assurance and customer feedback, conducting one-on-one and team meetings, providing coaching and performance reviews, identifying performance trends, and assisting with hiring, onboarding, and training new team members.
• You will join a values-driven fintech company that leverages AI and machine learning through its Colossus™ platform to provide accessible credit to non-prime consumers and businesses, while supporting traditional banks with innovative financial technology solutions.
• In this role, you will develop leadership and coaching expertise, deepen your knowledge of loan operations and financial services, and drive team engagement and performance through data-informed decision-making and people management.

🎯 Requirements

• 3 years of leadership experience in a related capacity
• Experience within the financial industry and/or loan operations
• Excellent written and verbal communication skills
• Ability to coach, train, and motivate employees and evaluate their performance
• Capable of remaining calm under pressure and navigating tense situations, especially during busy hours

🏖️ Benefits

• Hybrid work schedule: in-office Tuesday through Thursday, with remote flexibility on Mondays and Fridays
• Comprehensive health, dental, and vision insurance including mental health benefits
• 401(k) matching with a Roth option available for U.S.-based employees
• Paid time off (PTO), paid holidays, and a sabbatical program for eligible roles
• Paid parental leave and summer hours for eligible positions
• Employee recognition programs, charitable matching, paid volunteer days, and access to DEI groups such as B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, and more

Skills & Technologies

Remote

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Enova International, Inc.

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About Enova International, Inc.

Enova International is a financial technology company that provides online lending and credit services to consumers and small businesses. The company uses advanced analytics and machine learning to offer accessible financial products, including installment loans, lines of credit, and cash advances. Headquartered in Chicago, Enova operates several consumer brands such as CashNetUSA and NetCredit. It serves customers across the U.S. and internationally, focusing on underserved borrowers through digital-first solutions.

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