Loan Review Specialist

📋 Description

• • Complete detailed reviews of closed mortgage loan files to ensure compliance with investor and internal audit requirements
• • Confirm all required loan-level tasks are completed in the loan system prior to shipment to investors
• • Review loan delivery status for shipped files, troubleshoot issues, and escalate errors or delays to prevent purchase delays
• • Manage a high-volume pipeline of loans with competing deadlines while maintaining strict attention to detail and turnaround times
• • Accurately enter and validate investor loan information and servicing details in designated systems
• • Escalate systemic issues, complex scenarios, and recurring defects to leadership for timely resolution and process improvement
• • Support quality assurance efforts by identifying trends, surfacing recurring defects, and providing feedback to enhance team performance
• • Partner with cross-functional teams on new programs, process improvements, documentation updates, and testing of workflow enhancements
• • Support onboarding and peer training by sharing best practices and serving as a resource for less complex process questions
• • Work in a fast-paced production environment with a focus on operational efficiency and loan purchase capacity
• • Maintain accuracy and compliance across all stages of post-closing loan operations
• • Collaborate effectively with teammates and partner groups while working independently on assigned tasks
• • Navigate and utilize mortgage systems and workflow tools to execute loan review processes
• • Contribute to a respectful, inclusive, and solution-focused team culture that values operational excellence and mutual support
• • Adhere to all federal, state, and local laws and company policies governing mortgage operations