Job Overview
Location
Remote (Anywhere US)
Job Type
Full-time
Category
Operations
Date Posted
April 28, 2026
Full Job Description
đź“‹ Description
- • As the Managed Services Operations Lead, you will ensure the operational foundation, systems, and workflows supporting Mission Cloud Services’ Managed Services are accurate, scalable, and continuously improving, reporting directly to the Director of Managed Services.
- • You will own and manage core platforms including Gainsight and Vantage, designing and maintaining dashboards, reports, and data models that support leadership, Customer Success, and cloud strategy while ensuring data integrity across billing systems and customer-facing outputs.
- • You will lead complex cross-functional initiatives such as billing rules migrations, platform transitions (e.g., Gmail to Outlook, Confluence to SharePoint, Slack to Teams), and workflow modernization, partnering with Finance, Engineering, Delivery, and leadership to drive operational excellence.
- • You will serve as the primary Gainsight administrator and subject matter expert, owning rule configuration, workflow logic, and integrations across CRM and communication tools, while building automation, documenting processes via SOPs and runbooks, and identifying opportunities to scale operations without increasing headcount.
🎯 Requirements
- • Experience in Managed Services Operations, Customer Operations, Business Systems, or Program Management roles
- • Proven ownership of enterprise tools and platforms supporting delivery, reporting, or billing workflows
- • Strong analytical and data skills with high attention to detail, particularly related to financial data
- • Demonstrated ability to lead complex, cross-functional projects independently
- • Strong documentation and process discipline, including SOPs and repeatable workflows
- • Comfortable operating across ambiguity, prioritizing competing initiatives, and driving execution
- • Excellent written and verbal communication skills, with the ability to influence without direct authority
🏖️ Benefits
- • Opportunity to own and optimize critical operational platforms like Gainsight and Vantage in a growing cloud services organization
- • Lead high-impact, cross-functional initiatives that directly improve data integrity, billing accuracy, and customer reporting
- • Work remotely from anywhere in the U.S. with collaboration across national teams
- • Develop deep expertise in enterprise SaaS platforms, process automation, and operational scalability
- • Contribute to Mission Cloud’s mission of delivering exceptional managed services through operational excellence and innovation
Skills & Technologies
About Mission Cloud Services, LLC
Mission Cloud Services is a leading cloud solutions provider specializing in Amazon Web Services (AWS). They offer a comprehensive suite of services including cloud migration, managed cloud services, DevOps, data analytics, and cloud-native application development. Their expertise helps businesses of all sizes optimize their cloud infrastructure, improve performance, reduce costs, and accelerate innovation. Mission Cloud focuses on delivering tailored solutions that align with specific business objectives, enabling clients to leverage the full potential of the AWS platform for digital transformation and competitive advantage in their respective industries.
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