Job Overview
Location
Remote, United States
Job Type
Full-time
Category
Operations
Date Posted
July 9, 2026
Full Job Description
đź“‹ Description
- • We are in search of a Managed Services Specialist to become an integral part of our team.
- • In this role, you will primarily concentrate on delivering maintenance, configuration, implementation, and support services to enterprise-level clients.
- • The ideal candidate will manage configuring solutions, oversee their implementation, and deliver ongoing support to ensure client contentment.
- • This position presents an exceptional opportunity for an individual with a unique blend of technical and functional expertise to thrive within our dynamic environment
- • Configure custom solutions for enterprise-level clients, focusing on the maintenance component of the service
- • Provide on-call support as required for the platforms, both on-site and virtually, for enterprise clients
- • Focus on client adoption and retention through proactive support and engagement
- • Train new users on platform functionalities and features
- • Create customized training materials and upload them to the knowledge space
- • Develop custom documents to address specific client needs
- • Ability to effectively communicate with both internal teams and external clients
- • Set and track objectives and key results (OKRs) focused on client adoption and retention
- • Understand the functional aspects of the role, including configuration management and success management
- • Possess a blend of technical and functional skills to effectively perform the responsibilities of the position
🎯 Requirements
- • Two-three years of experience in a similar role, preferably within the SaaS industry.
- • One year of working experience with a SaaS platform in configuration management.
- • Bachelor's degree or equivalent experience
🏖️ Benefits
- • Competitive Salary
- • Medical, Vision & Dental Benefits
- • 401k
- • Stock Options
- • HSA Contribution
- • Learning Stipend
- • Flexible PTO Policy
- • Quarterly company ME (mental escape) days
- • Generous Parental Leave policy
- • Home Office Stipend
- • Mobile Phone Reimbursement
- • Home Internet Reimbursement for Remote Employees
- • Anniversary & Milestone Celebrations
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Ontic Technologies, Inc.
Ontic Technologies provides protective-intelligence software that aggregates data from public, commercial, and internal sources, then applies AI and analytics to identify, assess, and manage physical security risks to people, assets, and facilities. The cloud platform equips corporate security teams with case management, threat detection, and investigative workflows to prevent workplace violence, insider threats, supply-chain disruptions, and other physical-security incidents. Founded in 2017, the company serves Fortune 500 enterprises, educational institutions, and government agencies with continuous monitoring, compliance reporting, and collaboration tools that integrate with existing security infrastructure and travel-risk programs.
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