Manager, Accounts Receivable

📋 Description

• • **Spearhead Billing System Transformation:** Take the lead in selecting, configuring, and implementing a new, scalable, and automated Accounts Receivable (A/R) infrastructure. This pivotal role involves acting as the primary functional lead for a critical billing system migration, ensuring a seamless transition from legacy methods to a modern, efficient solution. You will be instrumental in evaluating potential systems such as NetSuite, Zuora, or specialized billing engines, making recommendations based on business needs and future scalability.
• • **Ensure Data Integrity and Accuracy:** Oversee the meticulous cleanup and migration of historical customer data into the new billing system. Your focus will be on ensuring "clean" go-live results, minimizing errors, and maintaining the accuracy of financial records from day one. This includes validating data accuracy, completeness, and consistency to support reliable reporting and operations.
• • **Drive User Acceptance and Training:** Design and execute comprehensive User Acceptance Testing (UAT) protocols to validate the functionality and performance of the new billing system. Develop clear, concise, and effective Standard Operating Procedures (SOPs) for the new system, ensuring that the A/R team and other relevant stakeholders are thoroughly trained and equipped to utilize the system to its full potential.
• • **Engineer Efficient Workflows and Processes:** Identify manual bottlenecks and inefficiencies within the current billing and collections processes. Implement automated triggers for critical tasks such as invoice delivery, payment reminders, and credit hold notifications, thereby streamlining operations and reducing manual effort. Design a robust, end-to-end SOP from the ground up, ensuring it leverages the capabilities of the new system and aligns with best practices.
• • **Establish Strong Internal Controls:** Develop and implement internal controls, adhering to SOX compliance where applicable, to ensure the accuracy of revenue recognition and the integrity of financial reporting. This involves establishing clear guidelines for all A/R processes, from invoicing to cash application.
• • **Lead and Mentor the A/R Team:** Manage, mentor, and develop a high-performing team of 3-4 Accounts Receivable Specialists. Set clear performance targets, provide regular coaching and feedback, and foster a collaborative and results-oriented team environment. Empower your team to excel in their roles and contribute to the overall success of the department.
• • **Optimize Collections and Cash Flow:** Analyze aging reports to identify trends, assess risks, and prioritize collection efforts. Develop and execute proactive collection strategies to minimize outstanding receivables and ensure a healthy cash flow for the organization. Partner closely with junior team members to ensure accurate and timely cash application, reconciling payments against invoices efficiently.
• • **Drive Reporting and Continuous Improvement:** Identify opportunities for automation within the ERP system and other financial tools to minimize manual data entry and reduce the likelihood of human error. Develop insightful reports and dashboards to track key A/R metrics, providing actionable insights to management. Continuously seek opportunities to improve processes, enhance efficiency, and reduce costs within the A/R function.
• • **Supervise Daily Operations and Manage Change:** Ensure the A/R team meets all daily deadlines for invoicing, payment posting, and cash application, especially during the critical system transition period. Act as a key liaison between the Finance department and Go-To-Market (GTM) teams, ensuring alignment on billing processes, policies, and customer communication. Effectively manage change within the department and across relevant stakeholders, communicating updates and addressing concerns proactively.
• • **Resolve High-Level Disputes:** Handle and resolve complex or escalated billing disputes, demonstrating strong negotiation and de-escalation skills to achieve mutually acceptable resolutions while maintaining positive customer relationships.