Manager, CDE Governance - Remote

CO-OP Financial Services

Job Overview

Location

Remote-USA

Job Type

Full-time

Full Job Description

📋 Description

• Lead the development, implementation, and maintenance of a governance framework for project delivery and operations, ensuring alignment with industry standards and regulatory requirements.
• Manage a team of tenured process and knowledge experts responsible for creating, curating, and updating standard operating procedures, project plan templates, and knowledge-based articles to support project delivery and platform operations teams.
• Serve as the primary point of contact for governance-related inquiries, collaborating with senior management, project managers, and stakeholders to ensure clear communication and alignment across all initiatives.
• Develop and manage a centralized knowledge base library to standardize access to best practices, procedural documentation, and operational guidelines for business units.
• Partner with Digital Transformation Specialists, Business Intelligence Consultants, and the Manager of Quality and Business Support to drive business transformation through improved governance and operational efficiency.
• Collaborate with Product and Delivery teams to design and implement project templates and supporting knowledge articles that facilitate the successful rollout of new products and services.
• Identify, assess, and mitigate risks related to project delivery and operational processes through robust governance and audit practices.
• Support the execution of internal and external audits, identifying discrepancies, inefficiencies, and non-compliance issues, and ensuring timely implementation of corrective actions.
• Monitor operational performance by collecting and analyzing relevant data to produce statistical reports that inform process improvements and compliance efforts.
• Focus on continuous improvement initiatives to address areas of operation requiring regulatory or compliance attention, working closely with the Quality team to integrate findings from project reviews and testing metrics into standardized practices.
• Oversee staff responsible for defining project planning requirements and developing documentation to support implementation on supported processing systems and subsystems.
• Ensure all governance, knowledge management, and audit activities are aligned with organizational goals and contribute to the overall success of the business unit.

🎯 Requirements

• Bachelor’s Degree in Systems or Business Management preferred or equivalent combination of education and experience required
• Seven (7) years related experience required
• Five (5) years client project management experience required
• Five (5) years management experience preferred

🏖️ Benefits

• Competitive wages ($105,600.00 - $134,600.00)
• Medical with telemedicine, dental, and vision coverage
• Paid Time Off (PTO), 12 paid holidays, maternity, parental, and family care leave
• 401k with employer match, Health Savings Accounts (HSA) with company contributions, Flexible Spending Accounts (FSA)
• Mental health support via Employee Assistance Program (EAP), wellness program, and tuition reimbursement
• Company-paid disability insurance, basic and optional life insurance, supplemental insurance, and community volunteer time off

Skills & Technologies

Remote

Degree Required

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CO-OP Financial Services

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About CO-OP Financial Services

CO-OP Financial Services, operating as Velera, is a financial technology cooperative serving credit unions across the United States. It provides payment processing, digital banking platforms, ATM and shared-branch networks, fraud management and data analytics tools. The organization enables credit unions to offer members secure, modern banking experiences comparable to large banks while maintaining cooperative ownership and governance. Services include credit, debit and prepaid card processing, online and mobile banking solutions, real-time payments and contactless technologies. Founded in 1981, the company rebranded its technology arm to Velera in 2023 to emphasize innovation and growth in the fintech sector.

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