Job Overview
Location
Recruiting Only - Telecommuter
Job Type
Full-time
Category
Software Engineering
Date Posted
June 14, 2026
Full Job Description
đź“‹ Description
- • Manage multiple client service programs or a single large national program, ensuring consistent processes and high levels of client retention.
- • Prepare and execute client renewals and Client Service Instructions for assigned accounts.
- • Coordinate pricing, location coding parameters, and distribute stewardship and other client reports.
- • Oversee client invoicing, audit processes, and accounts receivable follow-up to ensure financial accuracy and timeliness.
- • Educate clients on loss data and key cost drivers impacting their assigned programs.
- • Serve as the primary point of contact for clients and client brokers, maintaining and enhancing customer satisfaction.
- • Identify issues affecting client satisfaction and proactively propose solutions to improve service delivery.
- • Solicit and coordinate cross-selling opportunities to expand service offerings within existing client accounts.
- • Coordinate the preparation, review, and execution of client contracts.
- • Administer company personnel policies, including hiring, onboarding, and performance management for direct reports.
- • Conduct interviews, establish performance development plans, and lead regular performance discussions with team colleagues.
- • Provide leadership, guidance, and motivation to drive team performance and alignment with organizational goals.
- • Support organizational quality programs and ensure compliance with internal standards and procedures.
- • Travel as required to meet client, vendor, or operational needs.
- • Maintain strong proficiency in Microsoft Office products and claims operating systems.
- • Apply analytical and interpretive skills to assess claims data, client trends, and operational performance.
- • Demonstrate excellent oral and written communication skills, including the ability to present complex information clearly to clients and internal stakeholders.
- • Exercise strong organizational, negotiation, and facilitation skills in a fast-paced, high-volume environment.
- • Effectively manage multiple priorities, meet strict deadlines, and handle work-related stress while maintaining professionalism.
- • Navigate and resolve conflicts and challenging client issues with discretion and sound judgment.
- • Maintain a strong understanding of workers’ compensation, liability, or disability claims management practices.
- • Possess in-depth knowledge of client location coding parameters and banking methodologies used in claims administration.
- • Meet or exceed all established Performance Competencies as defined by the organization.
🎯 Requirements
- • Bachelor’s degree from an accredited college or university preferred
- • Eight (8) years of related experience or equivalent combination of education and experience
- • Three (3) years as an Account Representative OR five (5) years as an adjuster including one (1) year in a supervisory capacity
- • Must pursue CPCU, AIC, and/or ARM or other related designation
- • Strong understanding of workers’ compensation, liability, or disability claims management
- • Proficiency in Microsoft Office products and claims operating systems
🏖️ Benefits
- • Medical, dental, and vision insurance
- • 401(k) plan with company matching
- • Paid time off (PTO)
- • Disability and life insurance
- • Employee assistance program
- • Flexible spending or health savings account
- • Other voluntary benefits
Skills & Technologies
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About Sedgwick Claims Management Services, Inc.
Sedgwick is a global provider of technology-enabled risk, benefits and integrated business solutions, primarily handling insurance claims, managed care, absence and disability, and productivity management for employers, carriers, and administrators. The company processes millions of claims annually across workers' compensation, property, casualty, disability, and other lines, leveraging analytics and digital platforms to improve outcomes, reduce costs, and enhance customer and employee experiences.
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