Job Overview
Location
Work From Anywhere-India
Job Type
Full-time
Category
Operations
Date Posted
May 18, 2026
Full Job Description
đź“‹ Description
- • The Manager, Client Support Operations leads a team responsible for delivering high-quality technical and application support to clients across assigned products or solution areas, ensuring service commitments are met and client issues are resolved effectively.
- • Day-to-day responsibilities include leading, coaching, and developing team members; managing daily support operations; owning operational performance; overseeing complex client escalations; and partnering cross-functionally with Product, Engineering, Platform, and Client Success teams to resolve issues and improve support outcomes.
- • The role operates within NextGen Healthcare’s Client Support Organization, supporting products such as Clinicals, Technical Performance, Patient Experience, Interoperability, Financials, and other enterprise solutions, with a focus on operational discipline, continuous improvement, and client satisfaction.
- • The individual will develop leadership and operational expertise, drive process improvements using data and AI-driven analytics, build cross-functional influence, and gain experience managing high-impact client issues in healthcare technology environments.
🎯 Requirements
- • Bachelor’s Degree in Information Technology, Computer Science, Business, Healthcare Administration, or a related field
- • 6+ years of experience in technical support, application support, client services, or related operational support roles
- • 2+ years of people leadership experience with responsibility for coaching, performance management, and team development
🏖️ Benefits
- • Work From Anywhere-India flexibility
- • Opportunity to lead and develop a client support team in a healthcare technology environment
- • Exposure to AI-driven analytics and cross-functional collaboration with Product, Engineering, and Client Success teams
Skills & Technologies
About NextGen Healthcare, Inc.
NextGen Healthcare, Inc. provides cloud-based electronic health record, practice management, revenue-cycle and interoperability software to ambulatory medical practices. Founded in 1976, the company serves more than 100,000 providers in the United States. Its integrated platform supports clinical, administrative and analytics workflows for specialties including family medicine, internal medicine, cardiology, orthopedics and behavioral health. Headquartered in Atlanta, Georgia, NextGen also offers patient-engagement, population-health and managed-services solutions, helping independent physicians and health systems improve outcomes, reduce administrative burden and meet regulatory requirements.
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