Job Overview
Location
-REMOTE, USA-
Job Type
Full-time
Category
Product Management
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Architect and lead a regional team of strategic advisors transitioning from traditional implementation to an AI-native advisory model, prioritizing strategic work, stakeholder alignment, and AI competencies.
- • Interview, hire, and develop consultants with expertise in AI-driven professional services, focusing on adoption-focused mindsets and value-driven outcomes.
- • Coach team members to embrace daily experimentation with AI solutions, adapt delivery methodologies, and maintain relentless focus on measurable customer value.
- • Partner proactively with Sales and other Go-To-Market leaders to drive regional services bookings, train partners to sell the team’s AI advisory expertise, and support strategic account expansion.
- • Engage directly with customers to understand evolving needs, translate insights into new service offerings, train the team on delivery, maintain a billable target for strategic projects, and serve as first-line escalation point for critical customer issues.
- • Assume full accountability for team fiscal health, ensuring KPIs are met or exceeded, maintaining accurate data in PSA tools, and providing transparent performance visibility to all team members.
- • Operationalize the shift to an AI-Native Professional Services model by modernizing tools, processes, and delivery frameworks to elevate team focus toward higher-value strategic activities.
- • Translate company objectives and industry trends into clear, actionable priorities for the team, ensuring alignment with evolving business and market dynamics.
- • Partner with the Resource Management Office (RMO) to balance workloads by matching consultant skills and capacity to project opportunities, optimizing utilization and development.
- • Lead with high emotional intelligence in a transparent, win-as-one culture, demonstrating resilience during rapid change while keeping customer success as the core focus.
- • Travel up to 40% periodically to meet customer and business needs, engaging in on-site client interactions and team alignment activities.
🎯 Requirements
- • 7+ years of experience in SaaS Professional Services with a proven track record of navigating business pivots or disruptive technology shifts.
- • 2+ years leading high-performing teams of individual contributors in a formal people leadership or project management capacity.
- • Experience designing, selling, and delivering solutions in a SaaS Professional Services environment with team lead or people management responsibilities.
- • Proven ability to formulate positions on industry trends and anticipate how AI will impact customer needs.
- • High emotional intelligence and demonstrated change leadership skills.
- • Excellent client management skills with experience working in both pre- and post-sales environments.
🏖️ Benefits
- • Employer-subsidized medical, vision, and dental coverage for full-time employees.
- • 401k match of 50% of contributions up to the first 6% of eligible pay.
- • Monthly productivity stipend to support work and well-being.
- • Flexible Time Away Program plus Sick Time Off, and 12 paid holidays per year.
- • Up to 24 weeks of Parental Leave.
- • Opportunities for professional growth including access to Udemy online courses.
Skills & Technologies
About Smartsheet Inc.
Smartsheet provides a cloud-based work management platform that enables teams to plan, track, automate and report on projects and processes. The software combines spreadsheet-like interfaces with project management, collaboration, workflow automation and content management features. It serves enterprises, government agencies and small to medium businesses across industries including technology, construction, healthcare and financial services. Founded in 2005 and headquartered in Bellevue, Washington, Smartsheet generates revenue through subscription plans and professional services.
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