Manager, Global Growth, Lifecycle

Airwallex (UK) Limited

Job Overview

Location

US - San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• As a Manager, Global Growth, Lifecycle at Airwallex, you will lead the evolution of customer engagement strategy by designing and optimizing lifecycle journeys in high-impact regions to drive measurable gains in conversion, activation, and retention, directly contributing to the company’s mission of building the global payments and financial platform of the future.
• You will execute a unified global lifecycle strategy by partnering with regional stakeholders to scale initiatives into consistent, long-term growth drivers, leveraging Airwallex’s unique position as a unified payments and financial platform serving over 200,000 businesses worldwide.
• Day to day, you will lead the design of end-to-end lifecycle engagement journeys in collaboration with Self-Serve Leads, ensuring global frameworks are adapted to local market nuances while maintaining strategic alignment across regions.
• You will own the strategy and operational health of key digital channels—email, push, and in-app messaging—optimizing them for personalized, high-impact engagement that supports consistent growth across managed regions.
• You will drive end-to-end campaign execution by transforming high-level lifecycle strategies into high-performing programs, leading development and optimization of initiatives that deliver measurable improvements in conversion, activation, and long-term retention.
• You will take full ownership of end-to-end growth metrics within your regions, conducting deep-dive quantitative analysis to identify high-impact experimentation opportunities and ensuring data-driven decision-making at every customer touchpoint.
• You will initiate and lead a high-velocity experimentation roadmap, testing innovative tactics to uncover local growth levers and successfully scale proven pilots into global frameworks.
• You will champion a customer-first messaging philosophy, creating personalized and compelling content that reduces friction throughout the customer lifecycle and enhances user experience.
• You will work within a collaborative, results-driven Growth team that values creativity, data-driven decision-making, and a builder’s mindset, supported by a culture of continuous learning, mentorship, and career growth across Airwallex’s global offices.
• You will benefit from Airwallex’s mission-driven environment, where you’ll tackle complex, high-visibility problems alongside exceptional teammates using first-principles thinking, AI-enabled problem-solving, and a bias to action—accelerating your professional growth while contributing to a company valued at US$8 billion and backed by top-tier investors like Visa, Mastercard, Sequoia, and Salesforce Ventures.

🎯 Requirements

• 7+ years of experience leading growth initiatives across the customer lifecycle, or equivalent experience at a top-tier strategy/management consulting firm
• Strong analytical skills with the ability to interpret campaign and behavioral data, identify trends, and develop data-backed recommendations
• Hands-on experience designing and executing lifecycle/CRM programs that drive customer conversion, activation, and retention
• Proven experience running A/B tests and applying structured experimentation to improve performance
• Strong organizational skills and attention to detail, with the ability to manage multiple initiatives simultaneously in fast-paced environments
• Clear and structured communication skills, comfortable collaborating with cross-functional partners

🏖️ Benefits

• Opportunity to work on high-impact, global growth initiatives at a company valued at US$8 billion, serving over 200,000 businesses including Brex, Rippling, Navan, Qantas, and SHEIN
• Access to a collaborative, innovative team of over 2,000 professionals across 26 global offices, with strong support for continuous learning, mentorship, and career development
• Exposure to cutting-edge fintech and product-led growth strategies in a fast-paced, scale-up environment backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Sequoia, and Salesforce Ventures
• Ability to leverage AI tools to work smarter and solve complex problems faster, aligned with Airwallex’s operating principles of moving fast with good judgment and digging deep with curiosity
• Inclusive, equal-opportunity workplace that values diversity and makes hiring decisions based solely on merit, qualifications, competence, and talent
• Clear applicant safety protections, including no requests for bank details or sensitive ID numbers during recruitment, and official communication only via @airwallex.com email addresses

Skills & Technologies

Onsite

Degree Required

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Airwallex (UK) Limited

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About Airwallex (UK) Limited

Airwallex is a global financial technology company providing cross-border payment and banking infrastructure for businesses. It offers multi-currency accounts, foreign exchange, card issuing, expense management, and embedded finance APIs. Founded in Melbourne in 2015, the company serves enterprises and SMEs across Asia-Pacific, Europe, and the Americas, operating under licenses in multiple jurisdictions and processing billions in annualized transaction volume.

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