Manager, GTM Strategy & Operations

📋 Description

• • Drive strategic and operational initiatives impacting Kaseya’s customer base and customer-facing teams, including New Customer Acquisition, Account Management, Marketing, and Product.
• • Develop and lead impactful, measurable strategies that drive revenue growth and meaningful customer interactions across B2B software channels.
• • Lead cross-functional workstreams to ensure high-quality, data-informed thinking is applied to key company initiatives.
• • Manage special projects spanning multiple departments, coordinating resources and timelines to deliver measurable business outcomes.
• • Utilize data-driven insights to shape company priorities and guide decision-making across customer-facing functions.
• • Apply a financial lens to all strategic decision-making, leveraging deep familiarity with finance and financial analytics.
• • Build and maintain complex financial models to evaluate growth opportunities, customer lifecycle value, and operational efficiency.
• • Serve as a key advisor to leadership by translating analytical findings into actionable strategic recommendations.
• • Collaborate with senior leaders to align strategic priorities with operational execution across global teams.
• • Ensure initiatives are tracked with clear KPIs and metrics to measure impact on revenue, retention, and customer engagement.
• • Influence organizational direction by presenting insights and recommendations to executive leadership with clarity and conviction.
• • Support the scaling of customer-facing operations as Kaseya expands its global footprint and manages over 15 million endpoints.
• • Work within a high-growth, high-performance culture that values urgency, accountability, and continuous improvement.
• • Partner with teams to optimize recurring revenue models and enhance customer retention strategies in a SaaS environment.
• • Maintain expertise in Excel and other analytical tools to extract, analyze, and visualize data from multiple internal sources.
• • Lead and mentor a team of analysts or associates, fostering professional development and high-performance standards.
• • Contribute to the strategic planning cycle by identifying emerging trends, competitive threats, and growth levers within the IT management and cybersecurity software market.
• • Translate business objectives into operational plans that align with Kaseya’s mission to deliver AI-powered IT management solutions to MSPs and internal IT organizations worldwide.