Manager, IT Governance, Risk & Compliance (Remote - West Coast)

📋 Description

• • As a Manager, IT Governance, Risk & Compliance (GRC) at Arch Investments Group Ltd, you will play a pivotal role in safeguarding the technology landscape and ensuring adherence to critical regulatory and security obligations for the Arch Global Mortgage business.
• • This position is instrumental in bridging the gap between Arch Global Mortgage stakeholders, internal technology and security teams, customers, and regulatory bodies, acting as a central point for execution and coordination.
• • You will be responsible for the comprehensive intake, meticulous analysis, seamless coordination, and precise drafting of all technology risk, security, and regulatory compliance-related materials pertinent to Arch Global Mortgage.
• • A key aspect of your role will involve close collaboration with the VP, Chief Information Security Officer (CISO), supporting their strategic objectives and operational execution.
• • This is a fully remote U.S.-based opportunity, with a strong preference for candidates located on the U.S. West Coast to ensure optimal overlap with both domestic stakeholders and the Arch Global Mortgage team based in Sydney, Australia.
• • Key Responsibilities:
• • Request Intake & Coordination:
• • Act as the primary liaison for all incoming requests from Arch Global Mortgage concerning technology risk, security controls, customer audits, and regulatory inquiries.
• • Engage effectively with international Arch Global Mortgage stakeholders to gain a deep understanding of their regulatory landscapes, customer expectations, and unique business drivers.
• • Efficiently triage all incoming requests, accurately identify the relevant subject-matter experts across the organization, coordinate their input, and meticulously track responses through to successful completion.
• • Governance, Risk & Compliance Execution:
• • Skillfully draft and prepare comprehensive responses to regulatory bodies, customer communications, and other critical supporting documentation, ensuring they are ready for review, refinement, and final approval by the CISO.
• • Conduct thorough background analysis, develop clear control narratives, and prepare essential documentation that substantiates external responses and demonstrates compliance.
• • Develop and maintain robust mappings that align regulatory requirements specific to Arch Global Mortgage with the existing technology and security controls implemented by Arch.
• • Interpret and apply Arch's internal policies, standards, and control frameworks to specific use cases within Arch Global Mortgage, proactively identifying and escalating any gaps or ambiguities.
• • Adhere to a structured process where all external regulatory or customer responses are routed through senior leadership for approval, particularly during the initial 18–24 months in the role, ensuring alignment and strategic oversight.
• • SOC 2 & Customer Audit Support:
• • Provide essential support for relevant SOC 2 engagements and other critical audit activities by coordinating the collection of necessary evidence, drafting clear control descriptions, and contributing to response inputs.
• • Manage requests from auditors and internal teams efficiently, ensuring timely and accurate information flow.
• • While this role contributes significantly to the execution and preparation phases of audits, it does not independently own the final audit positioning or conclusions.
• • Business Continuity & Disaster Recovery (BC/DR):
• • Maintain a working familiarity with the fundamental concepts of business continuity and disaster recovery as they apply to Arch Global Mortgage's operations.
• • Support BC/DR governance activities, assist in updating relevant documentation, prepare for testing exercises, and manage related requests from auditors, customers, or regulatory bodies.
• • Operational Rhythm & Leadership Enablement:
• • Collaborate closely with the CISO to establish and maintain a dynamic calendar of recurring governance, compliance, and reporting activities for Arch Global Mortgage.
• • Draft key metrics, concise summaries, and essential artifacts that will be utilized in senior leadership discussions and presented in board or committee materials.
• • Proactively identify and clearly communicate risks, control gaps, and areas of uncertainty to support informed prioritization decisions and strategic planning.
• • Become a trusted execution partner to the CISO and a reliable, effective liaison for Arch Global Mortgage stakeholders, ensuring smooth communication and collaboration.
• • Contribute to the consistent and efficient handling of regulatory, customer, and audit requests, enhancing the organization's reputation and operational efficiency.
• • Produce high-quality drafts and supporting materials that significantly reduce the preparation burden on senior leadership, allowing them to focus on strategic initiatives.
• • Ensure risks and uncertainties are surfaced early and effectively, thereby improving predictability and bolstering confidence in all external engagements.