Job Overview
Location
London
Job Type
Full-time
Category
Customer Support
Date Posted
July 10, 2026
Full Job Description
đź“‹ Description
- • At CodeRabbit, we seek an exceptional, enterprising, customer-focused Manager of Customer Support to lead our growing customer support organization in the EMEA theater.
- • As the manager of the EMEA Customer Support team, you will use your deep experience to recruit and coach Level 1 and Level 2 support specialists.
- • You will thrive on untangling complex technical challenges to ensure our customers get the most from our AI-powered code review platform.
- • You and your team will be the bridge between our cutting-edge AI technology and our customers, the innovative software engineers who rely on us.
- • You will be a champion for our customers – a leader who goes above and beyond to ensure our customers are getting the most out of their investment in CodeRabbit.
- • The Manager of Customer Support will be responsible for recruiting and managing Level 1 and Level 2 customer support teams.
- • You will mentor customer support team members through training and coaching.
- • You will build and own customer support systems, processes, and interactions.
- • You will be the Voice of the Customer internally: champion the customer and customer issues.
- • You will work directly with our customers to troubleshoot, debug, reproduce, and resolve complex technical issues.
- • You will educate customers on CodeRabbit best practices to ensure they achieve maximum value with our products and services.
- • You will analyze and report on the existing customer base and customer issues.
- • You will define and inspire changes to our product in collaboration with our product engineering team based on feedback from customers and your experience in the field.
- • You will develop and contribute to internal and external knowledge bases to help drive continuous improvement in everything we do.
- • You will improve the serviceability of the product by testing new features and developing tools to scale our deployments and automatic support infrastructure.
- • You will provide support on weekdays and off-hours on an as-needed and scheduled rotational basis.
🎯 Requirements
- • At least 3 years of experience managing technical support teams or other technical teams in a customer-facing role.
- • At least 10 years of overall experience in technical support, software engineering, or other technical or customer-facing fields.
- • Excellent written and verbal communication skills – you are able to work with a wide variety of geographically distributed customers and solve their problems.
- • Customer Obsession: a passion to deliver a high-quality customer experience.
- • Deep experience with modern ticketing and customer support systems.
🏖️ Benefits
- • Work on cutting-edge technology with real-world impact.
- • Collaborative and innovative environment.
- • Competitive salary, equity, and benefits.
- • Professional development opportunities.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About CodeRabbit, Inc.
CodeRabbit provides an AI-powered code review platform that integrates with GitHub and GitLab. It automatically analyzes pull requests, identifies bugs, enforces style rules, and suggests improvements in real time. The service supports multiple languages and frameworks, offers customizable policies, and maintains a privacy-focused architecture to keep proprietary code secure.
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