Manager of Rapid Deployment

📋 Description

• • Lead a pod of Deployment Engineers and/or Security Solution Engineers specializing in SIEM/SOAR platforms through daily, hands-on management and technical oversight.
• • Serve as a player-coach: actively participate in complex customer deployments while simultaneously managing team performance, priorities, and career development.
• • Coordinate closely with the Project Manager to prioritize incoming deployment requests based on team capacity, customer urgency, and individual engineer skillsets.
• • Own and drive key team delivery metrics including go-live timelines, concurrent deployment capacity, and content coverage across customer environments.
• • Conduct regular one-on-one meetings, performance reviews, and career development discussions to support engineer growth and retention.
• • Identify, escalate, and remove operational blockers that delay deployment timelines or impact customer onboarding success.
• • Collaborate with the Director to refine and standardize team processes, tooling, and onboarding playbooks for scalability and consistency.
• • Maintain and enhance technical runbooks and deployment playbooks to ensure repeatable, high-quality customer onboarding experiences.
• • Apply deep technical expertise in Google SecOps and/or Microsoft Sentinel to troubleshoot, configure, and deploy security solutions directly in customer environments.
• • Ensure alignment between engineering delivery and customer success goals by translating business requirements into technical execution plans.
• • Foster a high-performance culture rooted in collaboration, accountability, and continuous improvement within a fast-paced startup environment.
• • Act as a technical mentor to junior engineers, providing guidance on SIEM/SOAR content development, automation workflows, and incident response integrations.
• • Participate in cross-functional planning with Product, Engineering, and Customer Success teams to align deployment capabilities with product roadmap and customer needs.
• • Maintain up-to-date knowledge of evolving cybersecurity threats, detection rules, and automation frameworks to ensure deployment solutions remain effective and cutting-edge.
• • Represent the Rapid Deployment team in internal reviews, customer escalations, and process improvement initiatives with clarity and authority.
• • Contribute to the design and implementation of scalable onboarding workflows that reduce time-to-value for enterprise customers.
• • Balance strategic leadership responsibilities with hands-on technical contributions, ensuring team output meets both quality and velocity targets.
• • Promote a culture of knowledge sharing and documentation to reduce dependency on individual engineers and improve team resilience.
• • Support recruitment and onboarding of new Deployment Engineers by participating in interviews and developing training materials.
• • Ensure all deployments adhere to security best practices and compliance standards while maintaining agility in a rapidly evolving threat landscape.