Manager, Operations

📋 Description

• • As an Operations Manager within Customer Success & Operations, you will lead a team responsible for the accurate and timely execution of financial transactions and money movements on behalf of clients and their participants, serving as a critical connection point between Customer Success and Product/Engineering teams.
• • Day to day, you will coach and develop a team of Associates and Team Leads, own quality control processes and SLA management, establish and monitor KPIs, act as an operational bridge between Customer Success and Product/Engineering, lead process improvement projects, develop and maintain SOPs, partner with peer Operations managers, manage escalations, and engage in capacity planning driven by client onboarding and product changes.
• • The CS Operations organization sits at the heart of Human Interest’s mission to make retirement savings accessible, ensuring high-value financial transactions for thousands of participants are handled seamlessly, accurately, and in full compliance with regulatory requirements in a highly regulated environment where precision is non-negotiable.
• • In this role, you will develop leadership and operational expertise in financial transaction processing, gain experience driving automation and scalability in regulated environments, and grow your ability to translate customer insights into product improvements while advancing your career in a mission-driven fintech company focused on closing the retirement gap.