Manager, Payment Operations - Colombia

WeTravel, Inc.

Job Overview

Location

Colombia

Job Type

Full-time

Full Job Description

📋 Description

• As Manager, Payment Operations at WeTravel, you will lead a globally distributed team responsible for ensuring secure, efficient, and compliant payment processing for travel organizers across 150+ countries, directly enabling the company’s mission to power $10B in annual travel experiences by empowering small businesses to launch and grow their adventures.
• You will oversee daily payment operations including task allocation, 1:1s, metric tracking, and project oversight (e.g., 1099-K filings), while serving as the escalation point for complex customer payment issues, collaborating with PSPs, Compliance, Customer Support, Sales, Product, and BI teams to drive resolution, process improvements, and customer satisfaction.
• You will partner with internal stakeholders and external payment service providers to strengthen risk and compliance controls, lead cross-functional process optimization initiatives, and ensure adherence to regulatory standards through periodic reviews and data-driven recommendations.
• You will work remotely from Colombia as part of a diverse, mission-driven team passionate about travel and innovation, with opportunities to visit WeTravel’s Amsterdam HQ for 2–4 weeks annually and contribute to a culture that values empathy, continuous learning, and proactive problem-solving in ambiguous, fast-moving environments.
• In this role, you will develop leadership expertise in scaling payment operations within a high-growth SaaS platform, deepen your knowledge of global payment ecosystems and risk frameworks, and gain experience influencing product and strategy through data insights and operational excellence — positioning you to drive meaningful impact on both team performance and customer outcomes.

🎯 Requirements

• 5+ years of experience in payments, risk, or compliance operations within SaaS, marketplaces/platforms, eCommerce, online gaming/gambling, fintechs, or payment processing, including at least 2 years of direct people management.
• Advanced proficiency (C1 or higher) in both English and Spanish, written and verbal, with proven ability to communicate clearly with customers, internal teams, and external partners.
• Strong troubleshooting and problem-solving skills to manage customer escalations, improve internal processes, and lead cross-functional and cross-geographic initiatives amid ambiguity.
• Experience working with payment service providers (PSPs) and familiarity with data analysis and visualization tools (e.g., Excel, Looker, Tableau, PowerBI) to extract insights for internal stakeholders and customers.
• High self-motivation, empathy, patience, and passion for enabling team and customer success, including comfort contacting customers via chat, email, or phone/video to resolve complex issues.
• A drive for continuous improvement, process optimization, and upskilling team members, with experience collaborating with Customer Support on ticket triaging and shared projects.

🏖️ Benefits

• Generous "Time to Recharge" policy offering unlimited paid time off to rest, recharge, and perform at your best.
• Amsterdam Program: opportunity to visit WeTravel’s headquarters in Amsterdam for 2–4 weeks per year, staying in company-provided apartments.
• Extensive paid family leave and three paid volunteer days annually to support causes you care about.
• Two-week cross-functional onboarding program and cutting-edge equipment/tools, including WFH equipment coverage, to set you up for success.
• Remote work flexibility (up to 4 weeks per calendar year) and membership in an international, travel-loving team committed to adventure, innovation, and inclusivity.

Skills & Technologies

REST

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

WeTravel, Inc.

Visit Website

About WeTravel, Inc.

WeTravel is a San-Francisco-based fintech-travel platform that provides payment, booking and itinerary management tools for group travel organizers and tour operators. Its SaaS solution enables travel companies to collect funds, manage client documents, create custom booking pages and automate supplier payouts while offering travelers multi-currency payment options. Founded in 2016, the company focuses on small to mid-size travel businesses worldwide, integrating banking, payment processing and customer management into one dashboard.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.