Job Overview
Location
Ireland
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 18, 2026
Full Job Description
đź“‹ Description
- • As the Manager of Payment Operations at WeTravel, you will lead a globally distributed team responsible for ensuring secure, efficient, and compliant payment processing for travel organizers across 150+ countries, directly enabling the company’s mission to power $10B in annual travel experiences by empowering small businesses to launch and grow their adventures.
- • You will oversee daily team operations including task allocation, 1:1s, performance tracking, and project oversight—such as 1099-K filings—while driving process improvements, managing critical customer escalations, and collaborating cross-functionally with Product, Compliance, Sales, Customer Support, and external Payment Service Providers (PSPs) to enhance satisfaction, retention, and scalability.
- • WeTravel is a mission-driven, remote-first company at the forefront of digitizing the travel industry, trusted by 8,000 organizers to facilitate over a million traveler journeys annually; your role will be pivotal in scaling payment operations to support exponential growth while maintaining the highest standards of risk, compliance, and customer care.
- • In this role, you will develop leadership expertise in global payments operations, gain deep exposure to fintech and marketplace payment ecosystems, sharpen your cross-cultural and cross-geographic collaboration skills, and drive measurable impact through process optimization, team upskilling, and innovation in payment risk and compliance frameworks.
🎯 Requirements
- • 5+ years of experience in payments, risk, or compliance operations within SaaS, marketplaces/platforms, eCommerce, online gaming/gambling, fintechs, or payment processing, including at least 2 years of direct people management
- • Advanced proficiency in both English and Spanish (C1 or higher) in written and verbal communication, with proven ability to engage customers, internal teams, and external partners effectively
- • Strong troubleshooting and problem-solving skills to manage customer escalations, improve internal processes, and lead cross-functional initiatives amid ambiguity
- • Hands-on experience working with Payment Service Providers (PSPs) and familiarity with data analysis and visualization tools such as Excel, Looker, Tableau, or PowerBI to derive insights for stakeholders
- • Demonstrated empathy, patience, and passion for supporting team and customer success, including comfort with direct customer contact via chat, email, or phone/video for complex issue resolution
🏖️ Benefits
- • Generous "Time to Recharge" policy offering unlimited paid time off to rest, recharge, and perform at your best
- • Amsterdam Program: opportunity to visit WeTravel’s HQ in Amsterdam for 2–4 weeks annually, staying in company-provided apartments
- • Extensive paid family leave, three paid volunteer days per year, and a 2-week cross-functional onboarding program to support integration and growth
Skills & Technologies
About WeTravel, Inc.
WeTravel is a San-Francisco-based fintech-travel platform that provides payment, booking and itinerary management tools for group travel organizers and tour operators. Its SaaS solution enables travel companies to collect funds, manage client documents, create custom booking pages and automate supplier payouts while offering travelers multi-currency payment options. Founded in 2016, the company focuses on small to mid-size travel businesses worldwide, integrating banking, payment processing and customer management into one dashboard.
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